CASY-MSCCN Jobs

Description

The Area Operations Manager is responsible for leading the overall performance and environment of branch banking in select areas. This position leads and directs Branch Operations Managers in achieving profitability, cross promotion, customer experience, compliance, and growth objectives for assigned branches. This position also assists the Branch Administrator with bank wide objectives and projects.

Essential Duties And Responsibilities

· Responsible for assisting assigned branches reach their daily, weekly, and monthly goals.

· Time Management including PTO requests and timesheet approvals for direct reports.

· Supervise direct reports. This includes hiring, scheduling, assigning job duties, time sheet and PTO approvals, coaching, problem resolution and performance management.

· Assist with scheduling roving staff to cover branch needs

· Monitor area overtime and review staffing schedules to ensure the time is appropriately managed by the Branch Operations Manager.

· Assist with the Coordinating and facilitating periodic branch operations meetings with Branch personnel.

· Work with the branch lenders to ensure customer relationships are maximized.

· Approve fee waivers.

· Administer Quarterly Branch Self-Audit.

· Assist Operations Managers with Internal Audit responses and needed corrections.

· Encourage a culture of continuous improvement within cross functional teams and identify opportunities for improvement.

· Review and recommend departmental objectives, goals and procedures. Monitors the quality of the work produced.

· Ensures adequate staff, materials and procedures are in place for effective operations.

· Recommends and implements effective departmental policies and procedures to remain in line with industry trends, market needs and bank objectives.

· Provide guidance and support to the branches regarding customer concerns, operational questions, risk management, and human resource issues.

· Reinforce the bank’s mission, vision and values by serving as a culture agent, motivate employees to achieve higher standards and promote a commitment to excellence in service, cross promotion, knowledge/learning, and technology-driven products and processes.

· Conduct regular update and strategy meetings with direct reports, peer management and leadership teams. (in person and video conference)

· Conduct frequent branch visits to ensure adherence to bank policies, consistency in sales and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees.

· Promote community development and serve in the communities serviced by the region.

· Be a Customer Service Champion.

· Perform other duties as assigned.

Minimum Qualifications

· Bachelor’s degree in a business-related field or equivalent banking job experience

· Experience working for a financial institution

· Strong multitasking and ability to manage multiple priorities.

· Strong computer skills including an excellent understanding of Microsoft Office 365 (SharePoint)

· Solid understanding of branch operations, electronic banking systems, and general banking functions.

· Knowledge of legal and regulatory guidelines as they pertain to bank operations.

· Ability to communicate with customers and other bank employees at all levels.

· Must pass a credit and background check

· Must be at least 18 years of age

Preferred Qualifications

· Solid understanding of regulations as it pertains to branch operations and banking

· Previous experience in branch operations

· Previous experience managing employees

Skills

• Self-motivated, with a high degree of organizational skills. Ability to set and meet priorities

• Ability to problem solve with minimal direction

• Discretion with customer and employee confidential information

• Strong communication skills, with the ability to create clear and concise written procedures and instructions, and provide clear and concise verbal instructions

• Strong computer skills, with expertise in Microsoft SharePoint, Projects, Word, Excel, and Access, and other support software

• Attention to detail

• Honesty and integrity when faced with an ethical dilemma

• Excellent management skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)