Job Information
Kimpton Hotels & Restaurants Sales Coordinator - Kimpton Marlowe Hotel in Cambridge, Massachusetts
What You'll Do
You're an ambitious individual with a passion for sales and customer service as well as outstanding organization, computer, and property systems management skills. You value customer service and have a genuine approach to helping guests!
Some of your responsibilities include:
Complete contracts and proposals with accuracy, and communicate timely and professionally with clients.
Coordinate with Sales Managers to execute group booking accordingly in appropriate systems. Any additional group changes will be updated by the sales coordinator.
Set up accurate billing for each individual group.
Enter pertinent information into Sales, POS and Event Management systems.
Regularly assist in booking individual reservations that fall into special rate categories.
Run group reports through our sales system and continually maintain group bookings in property systems.
Type, answer telephones, send correspondence, etc. (as required)
Take leads both over the phone and email, then process in our sales system.
Assist with planning and execution of programming and activations on property
Daily administrative responsibilities including group deposits, mail and daily reports
Assist with IHG Business Rewards and group commissions
Maintain copy machine, supplies and keep the office organized and orderly
Process invoices
Assist with client tours when requested
Assist DOSM, DOC and ADOS with special projects
Weekly and monthly Delphi audits and reports
What You Bring
2 years of experience in hospitality industry.
Bachelor's degree in hospitality preferred.
Flexible schedule, able to work evenings, weekends and holidays.
Strong understanding of customer and market dynamics and requirements.
Strong computer skills and proficient in MS Office.
Well organized, detail oriented with excellent follow-up skills.
Professionalism with internal and external guests
Excellent verbal and written communication skills and passion for creating ridiculously personable experiences for guests!
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .
Be Yourself. Lead Yourself. Make it Count.