CASY-MSCCN Jobs

Branch Operations Manager

Position Description

Job Summary

HERE WE ‘GROW’ AGAIN!

On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada and enlarging its vinyl offer across the United States with complementary solutions in aluminum and engineered wood.

Saint-Gobain -the world’s largest building materials company with a 350-year legacy of innovation and growth. The Saint Gobain group is a leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

Our team designs, manufactures and distributes materials and solutions in the construction and building materials market. We provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Our offerings incorporate and promote the wellbeing for each of us and we are building a future where we collectively work together towards our core purpose in Making the World a Better Home.

Reporting to the National Operations Manager, a Branch Operations Manager will oversee all operational aspects of branch administration, supporting the branch personnel and lead by example towards the achievement of their goals through coaching, training and effective goal setting. The incumbent is responsible for all activities and transactions originating from the branch and ensuring a superior customer experience.

Responsibilities:

• Exemplary customer service is provided to all internal and external customers.

• Ensure a safe and healthy work environment by training branch employees in safe work practices, hazard identification and compliance with relevant CCOHS and Kaycan standards.

• Act as the supportive source of knowledge for all SOPs and internal policy documents.

• Communicates operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff

• Reviews and approves cost-control reports, cost estimates requirements for projects.

• Oversee and manage all aspects of product movement including receiving, storage, product rotation, distribution, and inventory control.

• Provide ongoing employee development/cross training for teams as needed to support the business, increase performance and employee engagement.

• Work directly the supporting Sales Team to ensure cohesiveness in regards to order status, target accounts, customer experience concerns, opportunities and inventory flow.

• Collaborates with other branches and departments to carry out the organizations goals and objectives.

• Resolve customer inquiries, billing issues, questions and concerns.

• Ensure the company’s inventory control methods and credit policies are in place and followed, likewise ensure the company’s expense policies and practices are adhered to.

• Collaborates with Human Resources to recruit, interview and onboard new hires.

• Manage, coach, train and evaluate performance of all branch employees.

• Must be able to operate a motor vehicle to visit a customer’s office or job site

Required Qualifications

Qualifications/Requirements:

• 5+ years of experience in the building products industry or related industry, including 3+ years in customer service sales and 1+ year in a supervisory position preferred

• Extensive knowledge of customer service procedures and principles.

• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.

• Effective interpersonal skills to effectively supervise a diverse staff and interact appropriately with all customers, and employees.

• Excellent verbal and written communication skills.

• Strong supervisory and leadership skills.

• Ability to lift/push/pull materials (up to 80 Lbs.)

• Extensive knowledge of the principles, procedures, and best practices in the industry.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software.

• Have a valid Driver’s license to operate a motor vehicle.

Company Summary

What we offer…

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees and a strong safety culture we also offer the following:

• Excellent healthcare benefits package

• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program

• Financial Security: Competitive RRSP, Company-funded DPSP (Deferred Profit Sharing Plan) and Employee Stock Purchase Program (PEG)

• Volunteer Day off: Give back to the community – each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity

• And more perks!

Branch Operations Manager

Location: Calgary, Alberta

Posting Date: 04/07/2024

Job Code: CAN00686

See yourself here (https://maps.google.com/?q=Canada Calgary Alberta)