Job Information
Unifrax Customer Service Representative in Buffalo, New York
Job Requirements
Why work for us?
Want to join a truly global company with over 60 manufacturing facilities around the world? Want to be part of a forward thinking, progressive organization that is growing at an extraordinary pace? Why not become part of an organization that truly cares about its commitment to its customers and its fellow colleagues?
We are a global leader in high-performance specialty fibers and inorganic materials used in high-temperature industrial, automotive and fire protection applications. We have nearly 80 years' experience in providing innovative solutions to our customers' application problems across several different business sectors. Our products are known universally for their quality and proven performance with names like Fiberfrax® ceramic fiber products, revolutionary low bio-persistent Insulfrax® and Isofrax®.
Our purpose, mission and values are based on our commitment to produce high quality products that help our customers save energy, reduce pollution and improve fire safety.
Alkegen has an exciting opportunity for a Customer Service Representative to join our Customer Service Center of Excellence team! If you have strong oral and written communication skills and enjoy building rapport and relationships, apply today!
The work hours for this role are Monday-Friday 8 AM to 5 PM ET.
Responsibilities:
Review, process and maintain routine, complex, and international customer orders. Orders received via email, phone or fax. Coding of orders with product part numbers and verifying pricing details.
Update customer account files with customer information & order processing instructions when necessary.
Provide customer quotes for pricing and availability.
Maintain a high level of customer service as reflected by a low number of customer complaints.
Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
Identify and resolve discrepancies with customers and plants by using the Inventory Confirmation Database and Corrective Action Request Database.
Enter various requests on behalf of customer or Sales Engineer including but not limited to credit requests, debit request, and corrective action requests.
Report review and maintenance (i.e. backlog report & allocation reports)
Assist with process mapping and cross training as needed.
Will also need to apply a basic knowledge of international customs and regulation knowledge to the customer order processes.
Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements
Qualifications:
High School Diploma required. Associate's or Bachelor's degree in relevant field preferred
A minimum of 2-5 years of customer service experience. Manufacturing company experience preferred
Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
Must have excellent organizational and communication skills and strong detail orientation
Capable of handling multiple priorities and adapting to change with ease
Willing to take on additional tasks and work effectively on a team
Proficiency in Microsoft Word and Excel required
Experience with Microsoft Dynamics, Shipping Solution, EDPM, and Liquid Planner preferred, but not required.
If you are interested in being part of a world class Customer Support function here at Alkegen then we would love to hear from you.
Alkegen is committed to cultivating and preserving a culture of inclusion throughout the organization. We recognize that we can learn better together with a diverse team of employees and that our individual differences, experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation.
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.
Alkegen is a specialty materials leader serving mission-critical systems that the world is focused on for the future, including: battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener.
We help people breathe easier, live greener, and go further than ever before.
Our experience speaks for itself. We are a vertically integrated manufacturer with the global reach and talent to solve your most demanding applications.
With 60 manufacturing facilities and 9,000+ highly skilled employees located around the world, we can solve any challenge.
Dedicated to sustainability and human health, we are uniquely positioned to help customers impact the environment in meaningful ways.