Job Information
Eaton Corporation Customer Support Representative - Swedish Speaker in Budapest, Hungary
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
What you’ll do:
Handle the inquiries usually via chat and email from customers and/or internal parties (only 3-5 calls /day, of max. 2 mins/call)
Order management: order entry, price checking, order clearing compliant with Eaton's policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Managing a variety of pre-sales or post-sales service functions
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Foster an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
Bachelor’s degree in Business Administration, Finance or relevant field of studies - nice to have
Working experience in customer support and order management area is preferred, but we are also interested in graduates
Skills:
Fluency in English and at least intermediate (B2 level) of Swedish language knowledge with strong communication skills
User level of MS Office (Outlook, Excel, Word)
Customer service attitude, strong attention to details, punctuality and problem solving mindset
Working knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage
Competitive compensation and benefits package (annual bonus, cafeteria, medical insurance and many more)
Permanent contract in a fast-growing global company
Challenging projects in dynamic collaborative team
Flexible working solutions
We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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Eaton Corporation
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