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Position Information

Posting NumberSRGV7503

Working TitleENROLLMENT GENERALIST

Number of Vacancies1

LocationBrownsville, Texas

DepartmentStudent Service Centers

FTE1

FLSAExempt

Scope of Job

To provide advanced front line customer service to undergraduate and graduate students both in-person and/or via call center regarding all Enrollment Services, including but not limited to admissions, registration, and financial aid. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.

Description of Duties

• Provides advanced one-stop enrollment support to former, current, and prospective undergraduate and graduate students with regards to admissions, enrollment, and financial aid, via in person, phone, virtual, chat, and/or email.

• Maintains efficient and accurate responses to student inquiries to ensure a high level of customer service is provided.

• Assists other UTRGV constituents (ex. parents and community members) with their enrollment related inquiries.

• Reviews undergraduate and graduate student enrollment and financial aid forms to verify accuracy and completeness.

• Serves as a liaison between students and other university departments in order to resolve routine and complex inquiries and/or manages the escalation of issues to the appropriate department.

• Conducts staff training as needed.

• Accurately and completely explains educational programs, expected outcomes, student services, and financial consideration to students, parents, and other stakeholders.

• Ensures students are aware of all crucial information, such as specific undergraduate and graduate deadlines and other deliverables.

• Advises students concerning disbursement policies and procedures.

• Maintains detailed knowledge of regulations, eligibility, and documentation requirements concerning financial aid, admissions, and registration and how to research updates and other applicable guidance.

• Demonstrates the ability to maintain confidentiality of student information and other related matters required.

• Advises students regarding specific financial aid options and the availability of other supporting programs and refers the students to the respective subject matter expert for in detail counseling.

• Provides detailed knowledge in the completion of Enrollment Services applications including but not limited to financial aid, scholarship, and admissions applications.

• Maintains up-to-date and detailed knowledge of regulations, policies and procedure regarding

• Admissions: undergraduate and graduate application processes, graduate application system, application completion, orientation, and deadlines

• Financial Aid: financial aid process, program eligibility requirements, the financial aid process, and important deadlines

• Registration: registration process, policies, graduation, and deadlines

• Billing: billing process, policies, and deadlines

• Serves as a contact person for assigned student cases and provides support for other junior and senior level staff member in their cases.

• May be responsible for hiring, scheduling, and managing student employees who support the day-today operations of Student Service Centers.

• Performs other duties as assigned.

Supervision Received

Specific supervision from assigned supervisor.

Supervision Given

Direct supervision of staff as assigned.

Required Education

Bachelor’s Degree from an accredited University. Related work experience can be substituted for education on a 2-for-1 basis.

Preferred Education

None.

Licenses/Certifications

None.

Required Experience

Two (2) years of experience within Enrollment Services, i.e. Financial Aid, Registrar, Admissions, Recruiting, or other related field and/or expert level customer services experience providing resolution for inquiries/concerns.

Preferred Experience

N/A

Equipment

Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Position will be housed at either a U Central office or Call Center. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.

Other

Must have strong interpersonal and communication skills, strong customer service skills as well as excellent organizational and public speaking skills. Ability to respond effectively in a variety of situations, multi-task, and to interact effectively with diverse and multi-cultural audiences. Must work effectively in team situations and be detail oriented.

The guiding principles of the University of Texas Rio Grande Valley place the highest priority on student success. As such, the Office of Student Enrollment is organized to be student-centered and keenly focused on student success. The Student Services Center will work closely with other Enrollment Services functional areas to meet student needs. Possesses detailed knowledge and is a subject matter expert of regulations, policies, procedures, and deadlines regarding undergraduate and graduate admission to the university, admissions to specific programs, admissions based on program delivery mode, basic financial aid information, registration, enrollment, and tuition and fees to ensure students receive accurate information.

Physical Capabilities

N/A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date04/18/2024

Grant Funded PositionNo

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Gender

*Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick Linkhttps://careers.utrgv.edu/postings/42579

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a current UTRGV employee?

• Yes

• No

• • Are you now, or previously, employed by The University of Texas System or any of its institutions?

• Yes - I currently am employed by the UT System or its institutions

• Yes - I have previously been employed by the UT System or its institutions

• No - I have never been employed by the UT System or its institutions

• • Please select your highest level of completed education.

• 6th grade education

• 10th grade education

• High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

• Bachelors Degree from an accredited university

• Masters Degree from an accredited university

• Ph. D. or other terminal degree from an accredited university

• None of the above

• • Please provide the field of study for your education:

(Open Ended Question)

• • Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

• Less than 1 year

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• 6 years

• 7 years

• 8 years

• 9 years

• 10 years

• Over 10 years

• • Do you meet the minimum requirements for this position?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Curriculum Vitae

• Unofficial Transcripts

• Reference Letter 1

• Reference Letter 2

• Reference Letter 3

• Certifications and Licenses

• Training Certificates

• Other Document

• List of 3 References

• Unofficial Transcripts 2

• Unofficial Transcripts 3

• Letter of Interest

• Unofficial Graduate Transcripts

• Additional Document