Job Information
RiseBoro Homecare Inc. Benefits Specialist, NYC Benefits in BROOKLYN, New York
E
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the general supervision of the Supervisor the Benefits Specialist is responsible for providing supportive services to longtime residents and families throughout underprivileged communities. The benefits Specialist will educate and enroll low-income, at-risk communities about public benefits programs and foster access to food, all while delivering comprehensive social services. Specific duties and responsibilities include:
Perform outreach at community organizations within the catchment area
Conduct educational workshops and presentations at community partner organizations
Prescreen clients for SNAP eligibility using United Way of New York-approved software and screen clients for all other public benefits through Access NYC
Educate clients on SNAP eligibility rights and responsibilities
Educate clients on the appropriate documents and options for submission for interviews, i.e., computer, mobile device, etc.
Assist eligible clients with the completion of the SNAP application
Schedule and coordinate client interviews at the appropriate local Human Resources Administration (HRA)
Submit applications through Paperless Office System (POS) and other documentation through the Easy Access system
Follow up with client post-interview, to ensure timely receipt of SNAP benefits
Other duties as assigned
COMPETENCIES
Demonstrated work experience in social services or related field required
Knowledge of the NYC public benefits system, ACCESS HRA, HRA, and DHS required
Demonstrated ability to work with a diverse population, and contribute to building a positive team spirit
Bilingual English/Spanish speaker required
Excellent interpersonal skills
Excellent oral and written communication skills
Excellent organizational skills with attention to detail
Ability to effectively multi-task, follow up processes, and produce quality work on time
Ability to work independently and collaboratively as a team
A self-starter with a positive enthusiastic attitude
Ability to be flexible and adaptable with work schedule i.e. evenings and weekends as required
Ability to travel with necessary supplies and job equipment i.e. laptop, educational materials for various community sites or events
Commitment to RiseBoro’s mission, vision, and values
Experience in Microsoft Office Suite and client databases preferred
Ability to exercise good judgment and maintain confidentiality, particularly with client information
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
EDUCATION AND EXPERIENCE
High School Diploma or equivalent required
A minimum of two (2) years of social service or related work experience required
Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying
Qualifications
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.