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The franchised Wyndham Garden location in Brooklyn , New York is seeking a Assistant Front Desk Manager (Franchise) to join its team at the Wyndham Garden Brooklyn Sunset Park.

The Role

The Assistant Guest Services Manager’s primary function is to assist the Guest Service Manager with the daily operations of the front office. He/she will act as a supervisor to all Guest Services, Concierge and Uniformed Services/Transportation personnel assist with guest complaints and represent management in the absence of the Guest Services Manager.

What you'll do

Fundamental Requirements:

• Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk

• Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

• Assist with development of employee morale and ensure training of Guest Services personnel.

• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.

• Monitor proper operation of the P.B.X. console and ensure that employees maintain Wyndham S.O.P.'s in its use.

• Greet and welcome all guests approaching the Front Desk in accordance with Wyndham S.O.P.'s.

• Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.

• Assist Guest Service Agents with check-ins and checkouts; confirm that all SOP’s are being followed properly.

• Assist and supervise Guest Service Agents with daily duties.

• Train new employees, help to develop and implement training programs.

• Maintain log of rooms in "out of order" status.

• Authorize and sign adjustments and paid outs over the limit.

• Oversee discrepancy report and monitor follow-through.

• Post updated information on 72-hour sheet and review with Guest Service Agents.

• Work closely with housekeeping regarding daily room status.

• Oversee Bell staff in the absence of a Supervisor.

• Confirm that Guest Service Agents, Operators and Bellstaff complete all duties.

• Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.

• Ensure correct and accurate cash handling at the Front Desk.

• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

• Be aware of all rates, packages and promotions currently underway.

• Follow and enforce all Wyndham hotel credit policies.

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

• Ensure participation within department for monthly Wyndham Enrichment Committee.

• Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores.

• Assist with sign off of all Service Standards by Position for Guest Services staff.

• Monitor all V.I.P.'s, special guests and requests.

• Review Front Office lo book and Guest Request log on a daily basis.

• Oversee Supervisors complaint and request log.

• Log all absenteeism and employee lateness.

• Monitor energy management, PBX, Pay-TV consoles to ensure proper functioning of equipment.

• Block rooms for special groups.

• Participate in Room Inspection programs.

You'll be successful if you have

Front Desk hotel experience.

Required Qualifications/Experience

• A 4-year college degree and at least 1 year of related experience required.

• Supervisory experience required.

• Must be proficient in Windows, Company approved spreadsheets and word processing.

• Must have a valid driver’s license from the applicable state.

APPLY (mtapia@wyndhambrooklyn.com?subject=Assistant%20Front%20Desk%20Manager%20(Franchise)&body=Hello%2C%0A%0AI)

Brand: Wyndham Garden

Location: Brooklyn , New York , United States , 11232

Employment Status: Full-time

Pay: $21.00 / hour

This job posting is provided by Wyndham Hotels & Resorts, Inc. (“WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries. WHR disclaims any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a subsidiary of WHR. If hired, you will be an employee of the franchisee, not of WHR or any of its subsidiaries.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not WHR or any of its subsidiaries.

WHR will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: Mycareer@Wyndham.com with the job title and location to which you are applying, and we will do our best to assist.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.