Job Information
Puget Sound Energy, Inc Supervisor Customer Energy Management (Demand Response) in Bothell, Washington
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sCustomer Energy Mgmt & Renewablesteam is looking for qualified candidates to fill anopenSupervisor Customer Energy Management (Demand Response)position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Supervises the Customer Energy Management Demand Response (DR) team and third party contractors and consultants in delivering tariffed residential and commercial and industrial DR programs. Key responsibilities include oversight of DR offerings; program planning and budgeting; contract negotiation and management; coordination of regulatory compliance activities including evaluation, measurement and verification (EM&V) and reporting of program results; employee development and customer service. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams: Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings. Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable. Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed. Challenges and inspires employees to achieve business results. Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards. Conducts and ensures the completion of performance reviews and development plans. Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results. Encourages a positive culture through empowerment, accountability, creativity, and trust. Leads appropriate program planning teams to develop a successful portfolio of customer energy management programs and services. Accountable for market analysis, product design, budget, program goals, deployment, and operations of services conducted by a team of energy professionals. Advances diversity, equity, and inclusion efforts, including the equitable design and delivery of programs. Monitors service metrics and works with the team to ensure adjustments are being made as necessary to achieve desired results. Provides regular reports on program achievements and updates, including those for regulatory filings. Supports complex customer intake requests. Handles escalated customer issues. Collaborates with both PSE internal departments and vendors to resolve the root cause of an issue and to deliver an excellent customer experience. Facilitates solutions to unique problems by leveraging employees' technical skills, and providing guidance with regards to PSE's business initiatives. Assignments involve a substantial degree of complexity, with many interrelated elements, requiring considerations not previously encountered. Works closely with peer leaders across the company to ensure alignment of program design and activities such as program eligibi