CASY-MSCCN Jobs

Receptionist

Job ID

165084

Posted

26-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Botevgrad '- Sofia - Bulgaria, Samokov '- Sofia - Bulgaria, Sofia '- Sofia (stolitsa) - Bulgaria

Job objectives:

The Receptionist is an ambassador of a one team approach within Operations team, representing CBRE and Client brand. Providing high quality customer service and experiences creating a fun and safe place to work including office administration, health & safety activities and Ad hoc service requests.

Services under Receptionist’s responsibility

Operations

• Serve visitors by greeting, welcoming, registering and directing them appropriately

• Provide information to callers regarding office address, operational hours and reception landline as per the GDPR regulations

• Register and redirect all file correspondence to the specific departments

• Ensure all specific facilities issues are logged and ensure remedial actions are completed proactively monitor and manage the deployment of services and action requests through the ticketing system

• Support the Facility Manager and other FM staff, for the monthly governance and any reports requested by CBRE and the client

• Event management support (meetings, workshops, year and parties, etc)- set-up, catering, materials, etc.

• Own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions

• Proactively ensure general office space is always tidy and presentable and instil a sense of ownership within the team

• Knowledgeable of and deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site ensuring high quality visitor and Customer experience

• Provide Technical support / assistance, if required

• Assist during larger moves and shuffles, if requested

• Manage Lost and Found items, if required

• Data is an essential part of your role and you ensure its integrity and also collate and process for the management team when required

• Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site

• Proactive ambassador for building, providing solutions to issues

• You are the liaison between other Client service providers, supporting Client initiatives

Supplier Management

• You work alongside supplier personnel and subcontractors to ensure satisfactory completion of service delivery

• Supplier performance is crucial in delivering excellence. You will log and track supplier related issues and support to ensure the customer receives the best output

• You ensure all supplier compliance processes are met

Finance

• You support preparation and management of operational budget within contract guidelines and financial procedures ensuring spend compliance if required

• Work with Finance and Support teams to ensure an efficient and accurate invoice/ purchase order process, investigating queries as required

• Input and maintain an updated record of invoices and purchase orders, electronically in the company applications and physically, if required

• You support and recommend revenue contribution initiatives to exceed plan

Project and Programs

• You recommend initiatives to improve the local operations or customer experience and actively encourage your team to do the same

• You recognise the benefit of change and support the deployment of initiatives at site level

• You actively look for innovation that will improve any aspect of the contract

• Undertake all other duties & tasks as reasonably requested by your line manager

• Based on size, scale and location of your site you may be required to undertake aspects of other roles

Skills, experience, education, personal characteristics required:

• Customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

• Demonstrates and encourages ownership of service and proactive behaviours in self and team.

• Consistently delivers exceptional customer experiences, building on flawless fundamentals. Engages in self development and seeks service improvements always putting safety first. Embraces change initiatives in close collaboration with team members.

• Good People Management skills, prioritises team workload, whilst encouraging team development

• At least 1 year in a similar position

• Minimum High school diploma

• Fluency in written and spoken English language

• Strong interpersonal, written and verbal communication skills

• Very good PC knowledge in MS Office

• Basic financial awareness

• Maintains calm and a positive attitude under stressful circumstances

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)