CASY-MSCCN Jobs

Our client is seeking a dynamic Customer Service Rep IV to join their team.

As a Customer Service Rep IV, you will be the first point of contact for customers providing timely and effective solutions to their inquiries. The ideal candidate will have excellent verbal and written communication skills, problem solving ability and time management skills.

Job Title: Customer Service Rep IV-Contract

Location: Boise, Idaho Hybrid

Pay Range: $16.60/hour

What’s the Job?

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources

• Manage the service requests of customers through different channels

• Review customer feedback related to customer entitlement and case management

• Manage multiple tasks or cases simultaneously with minimal supervision

• Act as a mentor or trainer on the team.

What’s Needed?

• Associate degree preferred or equivalent experience

• 3+ years of experience in tech support, call center or telesales

• Must be a team player and juggle multiple tasks

• Computer proficiency, data entry with accuracy

• Excellent communication, listening and problem-solving skills

What’s in it for me?

• Hybrid work schedule- onsite two days a week

• Weekly pay; direct deposit available

• Medical, dental and vision benefits offered

• Dedicated Career Partner to help you achieve your career goal

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.