Job Information
Lithia & Driveway Commercial Fleet Service Advisor in Boise Ford Lincoln, United States
Dealership:L0072 Lithia Ford Lincoln of Boise
Lithia Ford Lincoln of Boise
New Commercial Fleet Service Center
Lithia Ford Lincoln of Boise is EXPANDING and we are opening a new medium duty Commercial Fleet Service Center and we are looking for the very best people to join our team! We recognize that your knowledge, skill, and presence as a team member is central – it is the backbone of everything we do! Join the Lithia family and take your career to the next level with the largest and most successful retail automotive teams in the nation!
Boise Ford’s’ New Commercial Fleet Service Center Service Advisor Offerings:
Main Line Service Advisor: 5+ years of exp. pay range $70-$100K per year*
Service Advisor: 1-2 years of exp. pay range $40-70K per year*
*Pay range vary depending on experience, productivity and sales performance
CDK experience is required
5+ years experience for main line advisor required
Commercial Fleet Service Center is Open: M-F from 7-6
About Boise Ford’s New Commercial Fleet Service Center:
10 Bays: 9 main-line and 1 quick-lube. Parts Runners for active jobs to deliver parts and Porters to help move vehicles in and out of bays.
State of the art shop equipment, all Ford specialty tools. Heated shop with swamp coolers. Excellent lighting.
Professional & FUN work environment (techs who support each other). Fast-paced but easy-going work environment, family friendly environment. Manager is detail oriented and puts the customer first, promotes family and is easy to get along with. Supportive leadership.
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.
Qualifications:
Previous Service Advisor experience, preferred.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!