CASY-MSCCN Jobs

Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world - class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

As a Field Service Support Specialist you will provide support for industry-leading products that leverage innovation and technology to enhance productivity for our customers. Lead site setup as subject matter expert for installations of new engineering product. Respond to and resolve technical inquiries quickly and accurately along with performing technical research to quickly identify product issues.

This role will be traveling to support autonomous/robotic and GNSS machines. They will lead the coordination and execution of new site setups and training events. The field support role will be responsible for data collection and collaboration with internal and external stakeholders.

What Will You Do?

• Partner with Engineering and Distribution to setup new customer locations for Autonomous machines and establish sustainable processes. Travel to location for site assessment, property mapping and setup

• Be a Toro advocate and demonstrate technical expertise for customers and distributors

• Captures comprehensive and critical data related to digital and autonomous issues. Data may come from a variety of sources such as voice of customer, distributor service personnel, telephone calls, emails, etc.

• Actively interfaces with external and internal departments to resolve difficult technical issues

• Partner with Aftermarket Service Team, TAC and Distributor SMEs in testing and validating new workflow processes within distributor facilities. Drive new processes and business model with distribution

• Provide subject matter input for technical training development for external and internal (eLearning, hands-on training, customer training packages, webinars, publications)

• Work independently with high levels of initiative

• Project management skills required for coordinating installations and tracking machine issues

• Field support for escalated issues from Digital and Autonomous product. (GeoLink Solutions, myTurf, etc.)

  Job Dimensions

• Close interaction with the business channel along with internal stakeholders such as Customer Care, Training, Engineering, Marketing, Sales, Manufacturing, Sourcing and others. Empowered to make support decisions that result in equitable solutions for the channel and internal stakeholders

• Travel as required up to 50% along with appropriate expense reporting duties

  What Do You Need?

• Bachelor’s degree in a technical discipline or equivalent experience in related industry.

• At least 2-6 years prior experience in customer support or training environment.

• This opportunity is based at the Minneapolis/Bloomington Corporate Headquarters. Must have the availability for domestic and/or international travel, required up to 50% percent of the time, along with appropriate expense reporting duties. Core Travel is in the Spring and Summer months, and is less frequent in the Fall/Winter.

• Must have ability to acquire and maintain a valid driver's license and passport.

• Must possess a high degree of technical aptitude in technologies such as: electrical, electronic control systems, CAN, hybrid technology, global positioning systems and electrical controlled hydraulics.

• Proficient at reading specifications or technical documents and electrical/hydraulic schematics.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Strong technical skills in PC operating systems, applications, hardware systems, protocols, and software licenses. Extensive application support experience required with proven hardware technical planning and development. Researches, designs, and develops solutions to highly complex technical issues.

• Customer support experience necessary with a proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals. Experience in a distributor or dealer channel environment preferred.

• Time management, multi-tasking and organizational skills/experience required. Must have the ability to work in a fast paced, high demand problem solving environment with the ability to meet and/or negotiate timelines as necessary.

  What Can We Give You?     

  At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ   location a variety of perks , including:  

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.  

• Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!  

• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.  

• Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.

• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.  

• Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.  

• Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part- time, has promoted team-building and flexibility . ​ #LI-Hybrid ​

• Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app.

  At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our a pplicants . Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities .

  We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions , gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non- merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.