Job Information
City of Bloomington, IL Public Safety Dispatcher in Bloomington, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11432876
Description
Performs specialized work in emergency (i.e. E 911) and non-emergency communications, including screening, receiving, prioritizing and dispatching 911 and non-emergency calls for Police, Fire, and EMS services. Receives incoming calls for assistance and determines which resources to allocate to caller needs.
Examples of Duties
This list may not include all of the tasks and/or knowledge which may be expected of the employee, nor does it cover all of the specific duties which may be required. Other duties may be assigned.\ \
- Answers all emergency calls for service.
- Screens incoming calls to determine nature of the problem and appropriate number of personnel and equipment that will be needed.
- Operates two-way radio to dispatch and assign appropriate Police, Fire, and EMS personnel and equipment.
- Provides pre-arrival medical instructions to callers using Emergency Medical Dispatch procedures.
- Operates the Computer Aided Dispatch system (CAD) and Record Management System (EJS) and uses various other law enforcement computer systems to access and disseminate information.
- Follows applicable policies, SOPs, directives and orders relating to call intake and emergency dispatch.
- Communicates information pertinent to on-going activities to other agencies, officers and command staff.
- Maintains activity logs, warrant files, and Law Enforcement Data Systems (LEADS) information files, both manually and for entry into CAD, and maintains files for all LEADS broadcast information.
- Maintains current operating knowledge of all equipment in Communications Center, the EJS system, and other knowledge to main LEADS certifications.
- Maintains confidentiality of sensitive and protected information as required by law and department policy.