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Job Summary

The ASG Technical Solutions Engineer will work as a technical specialist who will focus on solution development and testing in physical and virtual lab environments. The Technical Solutions Engineer will work with pre-sales engineering, cloud, and services teams to understand go-to-market strategy and customer needs to design and development integrated solutions that demonstrates technology capabilities and outcomes. The Solutions Engineer will report to a Solutions Director or a Regional Solutions Manager. This position is a remote position with a home office setup as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

• Design and implement physical and virtual lab environments to support innovation and solution development, proof of concepts, technology evaluation, and technical training.

• Create reference architectures, technology performance reports, white papers, and other materials to demonstrate technical expertise to help customers with technology selection and deployment.

• Partner with customer technical and architectural teams to collaborate on use cases and challenges to design and develop architectures and solutions to meet customer needs.

• Collaborate with sales, technical, and services teams to drive solution development and innovation.

• Strengthen our technical relationships with original equipment manufacturers (OEMs) and strategic/emerging partners to increase knowledge, provide feedback, and be considered for beta programs to better serve our customers with best current product information.

• Educate internal teams and customers on technology performance, integrations, and architectures through 1x1 training, team training and company training.

• Conduct product and solution training and positioning for the Sales team and customer.

• Stay current on new technology, trends, and market behavior by studying market trend and the industry landscape.

• Maintain vendor accreditations and certifications related to strategic and emerging partnerships.

• Self-study and independent work in lab facilities to increase job related knowledge and skills.

• Obtain technical certifications as needed for specific projects as dictated by management.

Qualifications

• Bachelor’s degree or equivalent work experience

• Minimum 5 years of experience within production data centers or lab facilities

• Experience with broad sets of cloud-native and on-prem technologies supporting networking, security, data center, cloud, collaboration, and other technology areas.

• Ability to technically test and evaluate technology performance, efficacy, and integration capabilities.

• Experience in leading and supporting formal proof of concept and evaluation engagements to include test cases and methodology development.

• Experience with network and security performance testing equipment, both hardware and software (e.g., BreakingPoint and other Ixia products, Spirent/Mu Dynamics, Tomahawk, etc.)

• Ability to understand regulatory compliance: GLBA, SOX, PCI, HIPAA, and Assessment Services a plus.

Required Skills

• Ability to understand regulatory compliance: GLBA, SOX, PCI, HIPAA, and Assessment Services a plus.

• Proficient in server hardware configuration, deployment of MS Windows and Linux OS, and network administration for both systems.

• Understanding of SDLC, quality assurance, and their impact on product testing; scripting skills in languages such as PowerShell, Python, Java, etc.

• Expertise in automation with tools like Ansible, Terraform, or OpenTofu, and familiarity with DevOps practices.

• Strong interpersonal skills, able to work with third-party vendors, contribute effectively as a team member, and take on leadership roles.

• Excellent communication, presentation, and problem-solving abilities, with a commitment to obtaining necessary certifications.

• Results-oriented with a sense of urgency, attention to detail, organizational skills, and initiative in problem-solving.

• Demonstrated technical knowledge, consultative skills, passion for technology, and exceptional time management abilities.

Unique Requirements

• Up to 25% travel required for customers, training, and corporate events.

• Extended hours are required to complete some special projects. 

Additional Information

• The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-Remote

Requisition ID 2024-16672

Approved Min (Total Target Comp) USD $120,000.00/Yr.

Approved Max (Total Target Comp) USD $230,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Presales/Post Sales Support