Job Information
St. Luke's University Health Network Service Coordinator in Bethlehem, Pennsylvania
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Service Coordinator is responsible for coordinating input from our customers and staff members, including project stakeholders, for ensuring consistently high-quality service and response times. Performs a wide array of administrative duties to support Biomedical Engineering.
JOB DUTIES AND RESPONSIBILITIES:
Works with the clinical team, staff and other department customers to ensure requests are handled accordingly and lead to the best results
Responds to customer inquiries and resolves or escalates them as appropriate. Obtains and evaluates all appropriate information needed to handle inquiries and any complaints concerning the department. Determines the priority of the call and dispatches the service request and/or escalates to department management as required
Accurately processes work requisitions, scheduled and corrective maintenance work orders, and enters new equipment into the Computerized Maintenance Management System (CMMS).
Performs database maintenance as required. Produces and/or assists with standard daily/weekly/monthly reports
Assist and covers other department phones in the absence of support and meetings scheduled for Biomedical Engineering as needed
Manages on-call schedules and distributes as required.
Assist with managing department resources (equipment, vehicles, etc.). Orders office or other supplies as required. Assists in ordering equipment, parts, and scheduling vendors
Assists in the documentation of standards, policies, and procedures
PHYSICAL AND SENSORY DEMANDS:
Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Seeing relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.
EDUCATION:
High school graduate or equivalent required. Associates, Bachelors or military equivalent program preferred.
TRAINING AND EXPERIENCE:
Three years of administrative experience, preferably in a hospital environment preferred. Computer skills required.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)
Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.
SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.
SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.
Learn More Here. (http://www.slhn.org/About)