CASY-MSCCN Jobs

Additional Information Senior Director, Sustainability and Governance, Premium + Select Brands

Job Number 24069153

Job Category Brand Management

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

As Senior Director, Sustainability and Governance, Select and Premium Brands, this individual will function as a brand expert with focus on strategic direction, analyzation of data, project management and continuous improvement of sustainability programming in support of these two brand segments.

This role will be responsible for adapting and embedding Marriott’s sustainability and CAP efforts into Premium and Select segments initiatives (existing and new), standards, operational execution, and development efforts as well as being a voice for the brand segments at the enterprise table as efforts are identified. The Senior Director will also identify and develop critical sustainable practices across the Premium and Select brand portfolio to assist in positioning our brands as ESG leaders and encourage deeper customer engagement.

As part of the brand team this role will provide deep discipline expertise, advice, and connectivity to ensure best practice sharing across the Brand organization. The Senior Director will champion cross-brand connectivity by leading and working through key stakeholders and subject matter experts and will partner on sustainability projects, representing the Premium and Select Brand perspective. They will support the short and long-term strategies for the company, collaborating across functions to enhance brand positioning through sustainability awareness and activations relevant to each brand/segment.

This role will champion sustainability efforts in marketing communications to amplify external messages in an authentic and effective manner, drive internal culture to ensures an ESG-oriented lens on all projects, elevating the importance of this topic across brands and segments, and will spear head efforts to develop, gain alignment and measure ESG-specific success metrics / KPIs to demonstrate performance and improvement over time.

This person is a main conduit to Global Operations concerning all brand agnostic sustainability efforts, representing the Premium and Select Brand Segments, as well to adjacent disciplines (i.e. Global Design), concerning all sustainability efforts, representing the Premium and Select Brand Segments.

Core partners for this role will include Brand teams, Brand Operations, Global Quality, and Sustainability.

CANDIDATE PROFILE

Education and Experience Required

· 4-year bachelor's degree from an accredited university with a major/focus on Science or Social Science, Business Administration, Hospitality, or related major

· 10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance.

· 6+ years of experience in sustainability, hospitality, or business consulting.

· Experience managing and defining transformational strategies for business units.

· Strong analytical skills – demonstrated ability to analyze and interpret complex data sets from a variety of internal and external sources, identify trends, and make data-driven decisions.

· Experience converting business needs into technology requirements and working with technology to manage the execution of projects.

· Strong project management and time management skills.

· Exceptional skills in Excel and PowerPoint.

· Experience with Smartsheet, Power BI, Tableau, and other data platforms.

· Expertise and proven track record in managing complex, multifunctional initiatives

· Experience in implementing global strategy in a complex organization

· Experience in planning, executing, and delivering projects on time and on budget

· Exceptional communicator, both written and verbal

· Willingness to travel domestically and internationally up to 20% of the time

Education and Experience Preferred

· Strong knowledge of the competitive landscape and must be able to remain current with industry trends and connected in discipline-related forums

· Experience guiding insight synthesis and identifying emerging opportunities based on a combination of industry analysis, company analysis, stakeholder and subject matter expert input, and trend evaluation

· Proven experience introducing and implementing cutting-edge ideas; conception through final delivery

· Demonstrated Ability to articulate new concepts clearly and in a compelling way

· Strong communication, influencing and problem-resolution skills

· Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines

· Demonstrated ability to work independently and collaboratively with others.

· Demonstrated ability to assess stakeholder needs, creatively approach solutions, and decide and influence appropriate courses of action

· Demonstrated ability to shape data-driven narratives about customer and brand opportunities.

· Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.

· Demonstrated problem solving and strategy expertise (e.g., structuring and analyzing ambiguous problems, independently conducting analyses driving implications from complex data).

· Proven ability to work with cross-functional teams, using data and insights to influence decision making.

· Expertise with data analysis tools such as SQL, Python or R

CORE WORK ACTIVITIES

Program Implementation:

· In partnership with leaders, Global Sustainability team and Global Operations , and aligned with the company’s sustainability strategy, develop the Premium + Select Brand’s sustainability implementation plans to meet internal and external stakeholder needs and achieve the company’s sustainability goals

· Function as the brand ambassador of sustainability, effectively communicating the brand’s vision and mission to internal and external stakeholders

· Develop and deliver brand-specific sustainability education & awareness tools, resources, and trainings

· Analyze trends and competitive brand landscape and be dialed in to competitor positioning and programming

· Build, maintain and protect Marriott’s brand equity and reputation among key partners

· Lead complex sustainable initiatives that could span multiple years, multiple agencies, multiple segments and multiple continents. Expectation is the role manages all global and all US brand efforts

Communications

· Prepare brand leaders with Serve 360 and sustainability talking points, anticipated questions, and supporting documents

· Manage sustainability content sharing internally

· Participate in brand-based trade shows and conferences around the world

Programs & Partnerships:

· Serve as the subject matter expert and thought leader on projects to champion sustainability programming

· Lead partnership development in regards to partners of sustainability

· Manage the brand’s sustainability brand standards and associated compliance mechanisms

· Partner with key teams to drive the portfolio towards third-party sustainability certifications

· Partner with Discipline teams in the deployment of programming to ensure alignment with and achievement of sustainability goals

· Partner with Avendra, MIP, and other contracting organizations within Marriott, to support the integration of responsible sourcing principles and goals

· Partner with Continents on regional sustainability programming to drive progress towards the company’s sustainability goals

· Establish standardization wherever possible across all business units to assure consistency and accuracy

· Own external alignment with brand specific partners. Must be able to present to FACs and lead sustainability workshops (GM conferences and FACs, MINA, etc).

Lead competitive intelligence and brand landscaping efforts

· Drive competitive intelligence/brand research roadmap

· Develop insights on brand positioning, particularly for Marriott International’s Premium brands

· Deliver high-quality strategic perspectives on competitor brands

Drive commercial and operational insights & strategy development

· Work alongside Revenue Management to build and manage a comprehensive dashboard for each brand

· Collaborate with Global Design to develop and manage renovation dashboards

· Work alongside Global Operations to gauge performance in food and beverage, guest experience and other areas

· Develop and leverage insights to craft pragmatic strategies to drive improvements

· Understand P&L implications and work with legal, finance and development to ensure brands are profitable when developing the future of sustainability

Managing and Conducting Human Resources Activities

· Interviews and hires employees.

· Promotes the fair and equitable treatment of employees.

· Facilitates regular, ongoing communication in department (e.g., staff meetings).

· Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.

· Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

· Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

· Solicits employee feedback.

· Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

· Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

· Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

· Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

· Identifies talents of direct reports and their teams and assists with their growth and development plans.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.