Job Information
Fairmont Group Reservations Coordinator in Berkeley, California
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.
Job Description
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
Request and administer Passkey group websites
Place group restrictions in CRS and assist in group yield
Review cutoff dates on a daily basis
Coordinate all contracted concessions and room blocks for contract accuracy
Provide administrative support to Director of Reservations and action items as required in an efficient and professional manner
Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
Respond to all faxed reservation requests in a courteous, efficient, professional and friendly
Ensure Reservations email box is responded to in an efficient manner Assist with entering Group Reservation Rooming Lists/housing bureau forms as required
Assist with Internet Reservations and housing processes
Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
Blocking guestrooms for incoming reservations based on specific guest requirements
Pick up Meeting
Provide Sales/Catering team with estimates and find room attrition
All other duties as assigned
Qualifications
Previous customer related experience required
Previous Property Manager System experience preferred
Computer literate in Microsoft Window applications required
Must be able to type 25 words per minute
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Visa: Must be able to provide proof of eligibility to work in the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D
Hourly Rate: $ 26.00 USD Gross Hourly