CASY-MSCCN Jobs

We are seeking a dedicated and detail-oriented Project Logistics Customer Excellence Supervisor to join our team. The ideal candidate will oversee our accounts, ensuring efficient management and excellent client service. This role is crucial in maintaining strong relationships with our clients and ensuring their logistics needs are met with precision and care.

Your Role

Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders. You will also identify + execute opportunities to increase revenue.

Your Responsibilities

• To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.

• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.

• To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.

• To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.

• To ensure the timely completion of all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).

• To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints.

• To report incidents + hazards as per the relevant working instructions.

• To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.

Your Skills and Experiences

• Bachelor's degree in Business, Logistics, or a related field.

• Minimum of 5 years of experience in account management, preferably in the freight forwarding or project logistics.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Proven customer excellence and key account management.

• Proficiency in using logistics software and Microsoft Office Suite.

• Ability to work under pressure and meet deadlines.

• Ability to converse fluently in English. Having ability to speak in Bahasa Indonesia is an advantage.

• Willing to be based in Benete, Indonesia

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.