CASY-MSCCN Jobs

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! As the Sr. Manager, Business Solutions you will lead a diverse team dedicated to improving how we operate and optimizing the end user experience. In this role, you'll be responsible for four key functional areas: reporting & analytics, IT service delivery, operational readiness, and end-user experience design. You will set the vision for omnichannel experiences across our technology touchpoints, ensuring alignment with company priorities and customer objectives. The ideal candidate has a bias-to-action and is outcomes driven with accountability for meaningful metrics across the customer journey, process improvement, and technology support lanes. Motivated by a passion for continuous improvement, you'll challenge the status quo and instill a culture of innovation within the team. Teamwork will be at the heart of your approach, as you navigate high-level partnerships across technology, cybersecurity, and business domains. With a data-driven and customer-centric focus, you'll harness the power of metrics to refine tools, processes, and strategies, ultimately driving tangible improvements in customer happiness and team efficiency. Job Responsibilities: Provide leadership, direction, and mentoring for system programs/initiatives as well as individual professional development. Sees opportunities for cross-competency area participation and contacts appropriate personnel. Ensure vision, mentorship, support and recommendations to business leaders and teams, and translate optimally to technology and process solutions Provide mentorship and direction to project managers throughout the project life cycle. Manages and validates the quality of deliverables produced by the team. Serve as partner concern point for high impact project issues and risks Provide respective functional group and other functional business teams mentorship, support, vision and recommendations to deploy technology and improve business processes Recruit and hire personnel with appropriate skills that can work effectively in the T-Mobile environment. Build and supervise Career Development plans, including training for all direct reports. Track and supervise team expenses in accordance with approved budgets. Ensure staffing plans are maintained to support the current and future work demands and project deliverables. Lead through Management team to ensure business initiatives, technology roadmap, communications, training, change management and vendor management are supported. Provide strategic guidance and project prioritization efforts Drive for standardized and repeatable project management processes and guidelines in accordance with industry standard methodologies; Provide sound direction for technology solutions and make appropriate recommendations Provide direction on product management documentation tools and templates, and promote utilization of project tools Executive presence and ability to maintain an operational focus while building against long-range plans Education: Bachelor's Degree or equivalent experience required. Work Experience: Required: 7 plus years experience in project management, with proven history of successful project management within the telecommunications industry. 7 plus years experience as a Manager, or other equivalent leadership experience. Preferred: KCS Principles and/or ITIL Foundations license/certification. Knowledge, Skills and Abilities: