CASY-MSCCN Jobs

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Join us as the Manager, Eng Tech Support where you will lead a team of Business Systems Analysts dedicated to optimizing our business processes and systems. Your primary focus will be to ensure that operational readiness plans are effective, timely, delivered with the highest quality, and aligned with business objectives. You will establish and drive activities and projects that propel us toward our goals and emphasize our role as a the 'face of technology and voice of the customer". You will play a pivotal role as a liaison between technology and the broader organization while your leadership will be instrumental in encouraging a hard-working team culture, characterized by motivation, mentorship, and a dedication to excellence. Job Responsibilities: Technical Expertise: Work towards standardized and repeatable project management processes and guidelines in accordance with industry standard methodologies; knowledge of software development and delivery principles and methodologies. Builds a sense of urgency towards the desired results on team by setting relevant goals and commitment standards for self and others. Relationship Building: Gives mutually useful shared goals with other teams. Adapts approach to accomplish team goals. Inspirational Leadership: Leads and validates the quality of results produced by the team. Serve as escalation point for high impact project issues and risks Provide mentorship, support, vision and recommendations to deploy technology and improve business processes. Communicates desired business results with employees and holds them accountable. Employee Development & Team Building: Provides employees with mentoring, feedback, developmental opportunities. Builds effective teams. Develops and maintains positive relationships with employees by understanding and addressing individual motivation, needs and removes obstacles to team success. Create and maintain a successful team resulting in an environment where employees are valued and respected. Critical Thinking: Setting goals for the work group, developing interpersonal capability, and modeling how we work together. Innovation: Comfortable with new and exciting projects to expand knowledge. Embraces new and innovative solutions to work problems and opportunities. Education: Bachelor's Degree in Technical field or equivalent experience required. Work Experience: Required: 5 plus years technical experience. 2 plus years management leadership experience. 3 plus years shown experience creating and communicating technical and financial business cases to senior management. Preferred: Experience working with or in an IT Service Management or Call Center organization Experience with Service Management principles and methodologies Knowledge, Skills and Abilities: Proficiency for organizational/team goal setting. Ability to work optimally in a fast-paced and agile environment. High degree of self-management and commitment to delivery timelines. Ability to clearly explain technical concepts and analysis implications to a wide audience. Proven interpersonal, communication and presentation skills. * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):Yes DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive