Job Information
Global Data Systems Networking Engineer - Baton Rouge, LA in Baton Rouge, Louisiana
Networking Engineer
Global Data Systems (GDS) is seeking professional Network Engineer. This role is tasked with providing technical support services to external and internal clients across various locations within assigned areas. The goal is not only to service technical issues, but also to deliver effective and efficient resolution to problems and to ensure that the client understands the resolution. This individual will have experience in multiple areas, but none more pressing than communicating in a professional manner with our internal and external clients on a regular basis. This person will be expected to represent the group in a professional manner and deliver customer satisfaction with a positive, pleasant and professional demeanor and partner vendors to diagnose problems and attain resolution within designated Service Level Agreements. This role also requires as 20 hour a week commitment at a customer location.
ESSENTIAL JOB FUNCTIONS:
Successfully communicate technical concepts to both technical and non-technical audiences.
Provide quality customer service to internal and external customers including thorough and appropriate communication with customer designees.
Manage assigned tickets, activities, and projects and ensure all activity and time is properly and thoroughly documented.
Ensure the resolution of customer issues in accordance with SLA obligations.
Ensure assigned tickets are documented thoroughly
Ensure that required communication with customers regarding outages, updates, status changes, etc. are performed appropriately
Participate in meetings for departmental, process, and project planning as required.
Provide reports for internal and external use as directed.
This role requires availability for after-hours on-call support, to include nights and weekends remotely and/or onsite at GDS office(s)
EDUCATION and/or EXPERIENCE
Required Knowledge, Abilities, and Skills:
CCNA Routing and Switching certification or equivalent field experienceo CCNP Enterprise, or CCNP Wireless, or CCNP Security, or industry equivalent certification required
Minimum of 10+ years of experience in a Cisco environment
Experience with Networking: Switches, Routers, Servers, Cables, LAN/WAN, TCP/IP, UDP, VoIP, QoS
Strong analytical and troubleshooting skills for problem-solving and root cause analysis needs Well-developed facilitation skills to achieve results among various internal employees and external business partners.
Excellent organization, communication and written skills.
Demonstrated ability to apply critical thinking to solve problems.
Ability to work independently with minimal supervision.
Ability to adapt to the changing needs of the agency.
Ability to manage multiple priorities and maintain professionalism under pressure
Additional Benefits: Along with getting to work for a great team, GDS also offers the following benefits
Competitive Compensation
Health Coverage
Dental Coverage
Vision Coverage
401K
Competitive Compensation
Other Related Benefits
Possible
**All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national origin.