CASY-MSCCN Jobs

Purpos The Analyst Account Executive acts a trusted advisor and 1 st line analyst support to our dealer customers. Through managing, cultivating, and fostering relationships, you will deliver a high-quality personalised service that reflects both the business and customer needs, driving efficiencies and ensuring that customers fully utilise our product offerings to achieve their business objectives (or deliverables).

Key Responsibilities

Analyst

• Acknowledge alarms in a timely manner.

• Process Advanced Variance Analysis (AVA) and Statistical Inventory Reconciliation (SIR) tanks sufficiently and escalate issues accordingly.

• Ensure the timely completion of all daily operational tasks.

• Troubleshooting of remote communication issues.

• Develop and maintain a detailed knowledge of all system capabilities. Be able to use knowledge developed to provide a higher level of analysis over and above current processes.

• Provide specialist support to field personnel to help identify and correct customer site issues.

• Support field test activities and site enrolments for new services as required.

• Provide live demonstrations of tools/systems to customers and staff visiting our office.

• Responsible for ensuring all customer support and follow up procedures to support new and existing customers are created and implemented.

· Ensure all customer setups requirements are fully managed and implemented for new/existing customers.

Account Management

· Regular client interaction: reporting out our service and help clients solve problems.

· Maintaining high levels of client satisfaction – by ensuring the best usage of our products and services and embedding our products in the client’ processes.

· To prepare and schedule customer reports as required.

· Maximising the value and benefits of our services to clients and optimising client usage, through showcasing our services/tools to meet their changing business requirements.

• Partner with the sales team in pre-sales engagements as a product expert to show the value added by our products and services, and more importantly the expertise in our teams. This includes customer visits and participation in events.

· Formulate client engagement and client interaction strategy; monitor both quantitatively and qualitatively

· Act as an escalation point for analysts in the team when working on dealer-related issues, and work effectively with cross functional teams to help resolve escalated situations.

· Proactively probe and identify customer’s pain point and suggest solutions (adding services i.e. revenue streams for GVR).

· To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country)

· To comply with the Vontier Code of Conduct.

Position Relationships

Internal relationships

· Analyst Team Leader

· European Analyst Manager

· Senior/Analysts

· Service Account Managers

· Quality Leader

· FuelQuest Support

· Sales Team

· Aftermarket Service Team

· Technical Support Team

· US Analyst Team and personnel

External relationships

· Existing and new dealer customers

· ASC (Approved Service Contractors)

Measures of Performance

• % Of Leak Indicative Alarms responded to within 15 minutes

• Network Variance % across the dealer estate

• % Of the Voice of Customer (VOC) engagement Survey

• Incremental revenue (upselling)

Knowledge, Skills and Experience

Required skills:

· Previous account management or Analyst experience required.

· Retail forecourt operations knowledge and wet stock management systems knowledge.

· Innovative, client orientated thinker, able to identify and exploit market niche opportunities.

· Experience in customer service management/sales industry.

· Excellent communication and strong administrative/organizational skills.

· Problem-solving skills and a keen eye for detail.

· Is confident in a variety of formal presentation settings: customer meetings, one-on-one, varying sizing groups, with peers and management and has the ability to contribute/take lead during a customer meeting.

• A technical aptitude which facilitates an understanding of technical terminology.

· Ability to work in teams and collaborate with other cross-functional teams, including sales, support, marketing, and business groups, across the organization to deliver value to clients.

· Proficient in the use of MS Products and ability to learn new systems or portals in the execution of your accountabilities.

WHO WE ARE

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.