CASY-MSCCN Jobs

Description:

The Front Office Manager is responsible for leading and supervising the daily operations of the front desk department at Hotel Sofia Barcelona, Hyatt. This role plays a key part in creating exceptional experiences for our guests, ensuring high-quality service, and seamless operational efficiency in the reception area.

Key Responsibilities:

Team Leadership:

Supervise and lead a team of receptionists, ensuring a positive and motivating work environment.

Provide ongoing training for staff development and ensure compliance with service standards.

Operational Management:

Coordinate daily front desk operations, including check-in, check-out, reservation handling, and room assignments.

Collaborate with other departments to ensure efficient communication and a seamless guest experience.

Customer Service:

• Ensure exceptional customer service by proactively addressing guest needs and expectations.

• Resolve problems and complaints effectively, maintaining high standards of customer satisfaction.

Reservation Management:

• Oversee reservation management, ensuring accuracy of information and room availability.

• Optimize occupancy and revenue through effective room assignment and pricing strategies.

Financial Control:

• Collaborate in the preparation and management of the department budget, ensuring efficiency and cost control.

• Participate in the implementation of strategies to enhance revenue and profitability in the reception area.

Regulations and Compliance:

• Ensure that all hotel policies and procedures are followed, including safety and quality standards.

• Stay updated on industry hotel regulations and norms.

Qualifications:

What we will love about you

• Previous experience in supervisory roles in the front desk area, preferably in the luxury hotel industry.

• Strong leadership skills and the ability to motivate and develop teams.

• Excellent communication skills and the ability to interact effectively with guests and colleagues.

• Deep knowledge of hotel management systems and advanced skills in office software.

• Customer-oriented and strong problem-solving skills.

• Availability to work flexible hours based on the operational needs of the hotel.

• Fluency in Spanish and English (oral & written)

We Welcome You - Get to know us

We are strategically located where the real Barcelona emerges representing the luxury in Barcelona. We are the place where everything you want is possible. The perfect combination of exclusivity, sophistication, design and technology.

Care Connects Us - do our values speak to you?

At Hyatt, we care for people so they can be their best. Our values guide our behaviors to bring our purpose to life: Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.

Our offer

Hyatt offers a variety of benefits such as complimentary hotel nights around the world, discounted Food & Beverage at Hyatt Outlets, ongoing training and development and more!

Primary Location: ES-Barcelona

Organization: Grand Hyatt Barcelona

Job Level: Full-time

Job: Front Office

Req ID: BAR000064

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.