CASY-MSCCN Jobs

Essential Job Duties:

Query Management:

• Support Global Investigator Service (GIS) and GIS coordinators query resolution responsibilities

o Search and update the database with appropriate information from each investigator site or its representative for follow-up attempt

o Escalate information coming from investigator site or its representative as needed to assigned global coordinator(s)

o Resolve simple to moderate hold issues generated in the system or assigned by the global team

o Investigate and answer project related questions via email or any other form of communication.

Process Lead Responsibility:

• Develops training material if applicable for new training modules. Maintains and ensures all training materials are accurate

• Conducts training using developed material and demonstrates proficiency as Subject Matter Expert (SME)

• Works with management to drive new procedures and ideas; acts an advocate for processes and decisions.

• Works with management to give feedback on employees and help to develop a learning plan.

• Schedules training as needed.

• Partners with management and other areas to support functional and organizational initiatives.

• Maintains mastery level of proficiency/expertise in the subject matter that is being trained.

• Ensures departmental Standard Operating Procedures (SOPs) and Work Instructions (WIs) are created reviewed and implemented on time

• Provides assistance and guidance to departmental mentors and trainers in all geographical locations

• Transfers knowledge into regulatory areas if applicable

• Performs quality check on the different team activities and provides feedback to management and coordinators

• Participates in Global meetings with Management and/or Trainers

Acts as a liaison for senior trainers

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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