CASY-MSCCN Jobs

Position:

Network Engineer

Job Description:

What you'll be doing:

 Provide Tier II technical assistance to our channel via helpdesk support line or via our ticketing portal.

 Provide support in-line with our documented procedures and SLA's.

 Log all help desk interactions. Log tickets for all new incidents and requests (phone and email) and manage tickets through to completion.

 Identify and escalate situations requiring urgent attention.

 Attend regular helpdesk ticket review sessions.

 Stay current with system information, changes and updates, for product sets we support.

 Successful candidate must obtain Palo Alto PCNSE within 6-month probation period, all training to achieve this will be funded by Arrow.

 Successful candidate will obtain baseline cloud certification in MSFT within 12 months of commencement

 Be available to provide after-hours technical support as per team roster

What we need:

 Experience with Palo Alto Next Generation firewall technology, Cortex, Prisma and Panorama devices

 Experience (minimum five years) in computer networking and IT security.

 Previous experience working within a structured service desk environment.

 Exceptional communications skills with a passion for outstanding customer service.

 The ability to configure and troubleshoot software and hardware issues.

 Ability to work alongside other support engineers providing support and advice on a day to day basis to our experienced channel via our helpdesk.

 Familiarity with state-full inspection port-based firewall security concepts and other security technologies such as IPS, Proxy and content filtering is considered beneficial.

 Experience and ability to demonstrate knowledge of public cloud technologies would be significantly beneficial.

 PCNSE certificate would be significantly beneficial.

Location:

IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type:

Full time

Job Category:

Information Technology

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.