Job Information
Mouser Electronics Inc. Customer Service Team Lead in BANGALORE, India
Customer Service Team Lead
Location BANGALORE INDIA
Hours Needed M-F, 11:00AM - 8:00PM
Requisition Number 17620
Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=17620)
Title: Customer Service Team Lead
Customer Service Team Lead is responsible for managing daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives, and pursues business opportunities beyond customer requests. Sets and tracks goals.
Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements with regard to processing international orders.
Expands product knowledge utilizing all available sources. Keeps self current regarding industry trends, practices, news.
Interacts effectively and professionally with others and able to initiate, establish and maintain highly effective relationships with internal and external business contacts of various cultures.
Able to communicate with people at all levels.
Detailed and thorough in work habits with multi-tasking ability.
Strong analytical, problem solving, negotiation, organizational and teaching skills.
Works with minimum supervision and makes independent judgments. Accurate, thorough, and timely reports.
Supports and participates in company total quality process.
Extremely confidential and trustworthy.
Arrives on time and works the hours needed.
Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
SKILLS & CERTIFICATIONS
Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
Proficient typing and math skills including currency conversions and profit margins.
Professional writing and presentation skills.
PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook and other software.
Internet savvy and familiarity with E-Commerce.
EDUCATION & EXPERIENCE
Bachelor’s Degree in any field, or m inimum of 3 years prior work experience that is relevant to the team you will supervise. Including:
Internal candidates: Minimum 1 full year as a highly performing Lead/Coordinator a total of 2 years as a highly performing Mouser employee.
External candidates: Minimum 2 years as a supervisor or a higher-level management position.
Category: Sales/Customer Service
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .