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TC / STS (Technical Consultant / Shared Technical Services)

A Technical Consultants who assist customer and SAP Concur project teams in implementing Concur travel

and expense management SaaS applications. Organizationally, STS is part of the global services group

within SAP Concur.

The technical Consultants role is to install, configure, integrate and test SAP Concur software for client

implementations. Responsible for the technical configuration of customer specific environments, including

all integration, interfaces and technical settings. Working in tandem and collaborating with the SAP Concur

project managers, solution consultants and sales. The technical consultant completes the project

milestones, builds the environments, provides client knowledge transfer, assists in integration work and

transition the client to their production environment.

This position will be based out of Concurs Bangalore office and requires working hours & days (0600pm0300am IST) aligned to support North American clients that are based on the Standard/ProfessionalPlatform

What you will do:

Provide technical expertise on integration, feeds, loads and extracts

Handle the setup and scheduling of all interfaces and system jobs

Provide technical expertise on SSO (single sign on)

Working directly on SAP Concurs database

Be a technical resource on a project and Helping with system performance related issues

Spin-up to prepare the new system for configuration

FTP/PGP setup with client secure data exchange method for automated integration

Setting up jobs within the system (imports/extracts/Credit cards)

Testing and advising on imports Employee, list and other imports troubleshooting

Testing and advising on the use of SAE file how to get the right data in to clients financial

system

Security adjustments whitelisting of concur on clients side for best possible experience

Purge moving system into production ready status, getting rid of all test data within the system

Direct R/W access to Expense DB troubleshooting, updating, changing data, clearing

hierarchies etc

In order to accomplish this, you will need to:

Maintain all environments throughout the lifecycle of an implementation (Configuration, Test,

Production)

Ability to lead client training and knowledge transfer sessions

Configure all interfaces ERP, Employee, Credit Card, EFT

Perform general issue troubleshooting and resolution, including escalations to Development

Communicate "best practice" recommendations based on prior experiences, and effectively

troubleshoot and solve client issues caused by unique client circumstances or software/hardware

issues

Support clients testing cycles research complex customer problems, issues, and circumstances

and provide recommendation, alternatives and risk assessments to project manager

Responsible for the migration of configurations between test and production environments

Liaison with client team members and Concur internal resources to ensure understanding and

clear communications

Ensure completion of deliverables, manage schedules, meet milestones, and ensure

creative/technical success

Develop and maintain technical product knowledge

Provide contributions to Concur project methodology and document library, which includes

development of new documents/processes as well as updating existing documents/processes

Update Customer Statistics in Knowledgebase and/or CRM systems

Represent the Department on cross-functional teams

Communicate consistently and regularly client issue status and progress with the Project

Manager

Be aware of, and comply with, all corporate policies

What do you need to bring?

Bachelors degree or equivalent technical work experience

Min 5 years of experience

Basic MS SQL skills, running DB query and troubleshooting

Experience with FTP and PGP file encryption (or similar)

Strong working knowledge of flat files, XML files, and Excel spreadsheets

Understanding of data format conversion

Analysis and troubleshooting skills with good communication & presentation skills

SAP Concur Travel & Expense experience

Experience with SAML SSO technologies, IDP and/or SP-Init

Experience with ERP or HR systems integration, and/or implementation of cloud environments

Basic Accounting Principles knowledge and Project management experience

Experience working with 3 major credit card providers data and banking payment gateways etc.

Understanding of business travel and travel agency data

Demonstrated ability to learn new concepts quickly

Strong knowledge of software & technology, specifically around web technology, financial system

integration & Excel a strong plus

Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and

develop creative solutions

Ability to be self-directed and work independently, prioritize workload, self-directed & work

independently

Ability to pass a background check

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391623 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.