CASY-MSCCN Jobs

What You’ll Do

Work with the lead to drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer business outcomes.

Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.

Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues.

Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.

Play the role of an individual contributor.

Decision Making / Impact

Impacts own team and other teams whose work activities are closely related.

Basic understanding of project scope and customer business goals and objectives.

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Works with customers along with internal & external resources (e.g. Cisco account teams, partners) on the deployment/optimization of Cisco services and solutions.

Assists with task/project implementation for assigned customer engagements.

Jointly crafts and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Organizational Change Plans.

Builds and/or use test environments as the need arises to resolve medium sophisticated problems and compatibility issues.

Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products & solutions.

Acts as an initial focal point for problem resolution for customer engagements.

Who You Are

Experience in planning, implementing, fixing Cisco UC solutions for enterprise level customers.

Good understanding of telephony dial plan, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, FXO, FXS, and POTS.

3 + years of in configuring & solving Cisco UC applications such as CUCM, Unity Connection, IM&P, and others.

Knowledge and experience of deploying and(or) solving voice gateways, media resources such as conferencing, transcoding, MTP, and MoH, and voice endpoints such as IP phones, and CIPC (softphones).

Knowledge of Cisco Cloud Collaboration portfolio - Cisco Webex Centers, Cisco Webex Cloud Connected Audio, Cisco Webex Meetings Server, Cisco Collaboration Meeting Rooms

Knowledge of UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client.

Knowledge and(or) experience in configuring and fixing Cisco TelePresence /Cisco Meeting Server video conferencing technologies and solutions for enterprise level customers

Solving Cisco Expressway solutions for MRA and B2B calls is great.

Detailed understanding of TCP/IP concepts and protocols like DHCP, DNS, TFTP, NTP, LDAP and others

Knowledge of Teamwork QoS desired.

Leadership / Autonomy

Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.

Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything - people, process, data, and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.