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Introduction

The shift toward the consumption of IT as a service, i.e., the cloud, is one of the most important changes to happen to our industry in decades. At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in analytics, security, commerce, and cognitive computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of cloud computing.

We are looking for a Cloud SRE Manager to join our team, who innovates & shares our passion for winning in the cloud marketplace. The IaaS Operations is a team dedicated to ensuring that the IBM Cloud is at the forefront of cloud technology, from data center design to network architecture to storage and compute clusters to flexible infrastructure services. We are building IBM's next generation cloud platform to deliver performance and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. It is an exciting time, and as a team we are driven by this incredible opportunity to thrill our clients.

Your Role and Responsibilities

As the Cloud SRE Manager your key responsibilities will include:

• Managing a group of Site Reliability Engineers and the team's day to day operation, all quarterly reviews, evaluations, and career development.

• Monitoring critical infrastructure and applying corrective actions.

• Managing critical customer issues, this requires on going communication with customers

• Preparing and delivering training sessions and other presentations

• Providing weekly quality reviews for team

• Providing a weekly status report showing metrics

• Identifying areas for improvement

• Liaising with the development, operations, network, and storage teams and driving customer ticket resolution and SLA with these organizations

As the Cloud SRE Manager, you should possess:

• Proven leadership skills

• Well organized with effective time management skills

• Have the ability to respond promptly to production issues and alerts

• Be comfortable operating in fast paced environment

• Be comfortable using and navigating within a Linux environment

Required Technical and Professional Expertise

• Five (5) years of experience in a technical support/operations manager role, at least (3) years of experience in a technical support or development environment (preferably cloud or managed servers)

• History of process improvement, problem solving skills, customer advocacy orientation, and leadership in a cross-functional team environment.

• Excellent leadership and management skills with emphasis on mentoring, motivating, and driving a large team to success.

• Experience implementing team processes and monitoring effectiveness.

• Ability to identify, analyze, prioritize, and resolve daily operational problems and issues.

• Strong written and verbal communication skills.

• Demonstrated leadership and team building skills.

• Energetic, motivated, and customer focused.

• Ability to quickly adapt to a rapidly changing technology environment.

• Ability to hire, train, and retain quality team members is critical.

• Experience using Splunk and or other dashboards

• Understanding of web technologies and technology stack

• Working knowledge with Network and Storage technologies

• Working knowledge with ServiceNow, JIRA, Confluence, and GitHub

• ITIL Foundation V4 certification is a plus

Preferred Technical and Professional Expertise

• Understanding of business continuity, fault tolerant design, and fail-over architecture

• Automation of production monitoring

• Experience with configuration management systems

• Experience as a support engineer

• Experience with Kubernetes

• Experience with GitHub, Perl and Python

• Experience with service management tools such as Service Now, Jira, confluence etc.

• Experience writing scripts

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.