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VCA Anderson Mill Animal Hospital is a busy, 3-doctor, AAHA-accredited, small animal practice located in Austin, Texas.

Our hospital has been serving the north Austin community for over 40 years.

We are actively seeking a highly experienced Client Service Professional to join our leadership team as our Lead Client Service Representative.

We offer veterinary care for dogs and cats and we have an unique culture that values each person’s individual skills and personality.

Under direction from the Hospital Manager/Administrator, the Lead Client Service Representative performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter and motivated by a challenging, fun environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations.

• Strong organizational skills.

• Strong client relations and interpersonal skills.

• Intermediate to expert computer skills.

• Excellent oral and written communication skills.

• Strong supervisory skills.

• Self-starter and team player.

• Strong client service background.

• Ability to lift up to 40 pounds.

• 2 years of supervisory experience required.

• 2 years of experience in the veterinary field required.

• Flexible schedule to ensure coverage which include days, weekends and holidays

Job Responsibilities

• Responsible for the day-to-day client service areas of the front office. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.

• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.

• Assist Hospital Manager with day to day operations.

• Resolve informal client complaints, maintain and report on these issues to the hospital manager.

• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.

• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.

• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.

• Assist in the development and delivery of employee evaluations for the front desk with hospital manager.

• Act as a liaison between front office and other department supervisors.

The hourly pay rate is $20 to $24 depending on experience.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Among the reasons to consider joining VCA are:

· Competitive wage

• Flexible schedule

· Medical, Dental & Vision insurance

· 401(k)

· Life and Long Term Disability insurance

• Paid vacation/sick days

• Generous employee pet discounts and more?

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Ready to be part of a team that feels like family? We look forward to hearing from you soon.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com