Job Information
DoorDash Associate Manager, Merchant Strategy & Operations in Austin, Texas
About the Team
On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.
About the Role
As an Associate Manager for DoorDash’s Merchant Strategy & Operations team, you will drive impact by continually improving our Merchants’ experiences and focusing on delivering profitable growth for our Merchants. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. In this role you will own the end-to-end strategy and execution that shape the success of Merchants on our platform and the direction of DoorDash’s core business, with a focus on sustainable growth and Merchant profitability.
On the Merchant team, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Sales, Support, Marketing, Product, and Data Science teams and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do at the nexus of Growth, Onboarding, Operations, Product, and Strategy.
In this role, you will report to our Senior Manager of Merchant Strategy & Operations.
You’re excited about this opportunity because you will…
Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilities
Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data
Dive into our data, talk directly with merchants and obsess over the details to ensure we maximize our value for our merchants
Design, run and scale experiments on everything from developing new tools for our Merchants to growth their businesses to evolving our pricing and package strategies
Partner cross-functionally and serve as a working team lead to deliver Merchant-first solutions, with our Product, Analytics, Operations, Sales, Marketing, Finance, Support and Design teams
Create step-change improvement for our customers through regular engagement and operating at the lowest level of detail to identify their needs
We’re excited about you because…
You imagine, develop, and execute on workstreams from start to completion with minimal oversight
You have a principled-approach to problem-solving and are naturally analytical, happy to dig deep to understand a problem using both quantitative and qualitative data. SQL experience is required
You operate comfortably in ambiguous environments while demonstrating a strong bias for action with an eye on incremental gains alongside longer-term goals
You demonstrate strong financial acumen, including building business cases and weighing financial trade-offs associated with strategic recommendations
You have a customer-first mentality and display extreme ownership
You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal
You have 4+ years of relevant experience, in complex or high-growth environments
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants.
We expect this position to be filled by 5/11/2024.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/scout) on August 21, 2023.
Please see the independent bias audit report covering our use of Covey here (https://getcovey.com/nyc-local-law-144) .
Colorado Pay Range:
$97,200 — $145,800 USD
California Pay Range:
$102,600 — $162,000 USD
Washington Pay Range:
$102,600 — $154,000 USD