Job Information
CRUNCH Assistant General Manager (Austin, Tx - South) in Austin, Texas
ASSISTANT GENERAL MANAGER
Fitness Operations
Full Time, Salary Job Family: Club Staff Reports to: Managing Partner
Looking for an assistant general manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe. With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we: Work hard, Have fun, and Make history. Our legacy began in a modest New York City basement in 1989 as a welcoming place for a diverse group of people to get fit. Today, were rapidly expanding to over 50 locations across several states in the country.
Position Overview The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an no judgments environment.
Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Kids Crunch Attendants, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
- Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
- Lead by example by delivering personal and team performance targets
- Manage team member performance standards, with on-going development, training, and coaching Impact member retention by doing Whatever It Takes to deliver the Wow 10-Member Experience
- Assist and support to the General Manager in the areas such as, but not limited to:
- Scheduling and labor management
- Member service resolution with pace and empathy
- Resolving or escalating employee issues or concerns
- Lead generation and outreach efforts to impact new member sales
- New member acquisition and member integration into all services and programs offered
- Team member goal setting, development plans, and regular staff meetings
- Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
- Involvement and supervision in all front desk and Kids Crunch related activities
- Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
- Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
- Ensure consistent compliance with all Crunch policies, procedures, and service standards
Required Skills and Experience
- 2 years of fitness facility and/or customer service-oriented management experience required
- Experience executing objectives quickly and effectively including achieving KPIs required
- Experience leading and/or supervising employees preferred
- CPR/AED certification required (can be obtained within 30 days of hire)
- Understanding of labor control, optional staffing levels and controls overtime
- Ability to maintain high standards at the gym
- Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
- Clear communication skills, demonstrating confidence
Physical Requirements
- This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours
Education Requirements
- High school diploma or GED required Bachelor degree in business management or related field preferred
Compensation (Salary)
- $35,000 - 45,000 base (depending on experience)
- $55,000 potential total annual compensation
- Monthly and quarterly bonus opportunities
Benefits
Salaried Flexible PTO
Paid Holidays
Subsidized health insurance coverage (health, dental, vision) for full time positions
Employer Paid Basic Life and ADandD
HSA
Short-term disability