CASY-MSCCN Jobs

AppleCare BPR Solutions Architect

Austin,Texas,United States

Support and Service

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Thinking different is not just a slogan it’s what allows Apple to continually provide our customers with the best products and support services. Thinking different is also what you get to do every day as a BPR Solutions Architect as you help devise and implement tomorrow’s next great ideas. As a Solutions Architect you’ll serve as a strategic advisor and liaison to our business and IS&T partners. You’ll provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow’s problems.

Key Qualifications

• Minimum of 5 years of related experience in architecting and deploying solutions in machine learning, enterprise systems, graphical databases, or shared services systems

• Experience architecting and deploying business solutions for high-visibility global projects

• Ability and comfort in quickly distilling and identifying problems and providing clear and actionable solution options to senior leadership

• Excellent leadership and influencing skills

• Deep knowledge of systems and business processes

• Proficient in business process flow diagramming

• Both IT and Business experience desired

• Self-motivated and pro-active with proven creative and critical thinking capabilities

• Ability to travel up to approximately 10% of the time (mainly US)

Description

Provide clear and actionable advice to our partners and stakeholders Proactively provide innovative solutions that improves the agility of AppleCare and allows us to stay ahead of an ever changing landscape Build and cultivate relationships with key business and IS&T partners Perform high level systems impact analysis for new business initiatives Partner with IS&T and business partners to provide systems and solution roadmaps that drive efficiencies Serve as a leader within the BPR organization and drive continual innovation within BPR Propose and implement strategic AppleCare organizational initiatives Keep up-to date on the newest technology solutions to enable the generation of innovative ideas to tackle business challenges Be inquisitive and have a desire to learn more about new technologies and how they work and improve upon legacy systems Ability to navigate through ambiguity and bring consensus toward an actionable solution Perform Requirement/ Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams

Education & Experience

Bachelor’s degree or equivalent work experience

Additional Requirements

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .