Job Information
HEALTH AND HUMAN SERVICES COMMISSION Administrative Asst IV in Austin, Texas
Job/Position DescriptionAdministrative Asst IVThe Administrative Assistant IV performs duties for the management of the Interest List Management (ILM) Unit. Work involves intake processes, service coordination activities, complex complaint resolution, providing consultation and technical assistance, facilitation, extensive coordination and problem solving related to Medicaid waiver programs. Work requires adherence to contracts, policies, procedures and guidelines to ensure consistency with HHSC program requirements, identifying recurring issues within the programs and notifying management with recommendations for improvement. Works with limited supervision and has considerable latitude for the use of initiative and independent judgment. Essential Job Functions1. Attends work on a regular and predictable schedule in accordance with the agency leave policy. Maintains, monitors, and performs data entry in the Community Services Interest List (CSIL) system and the HHS Enterprise Administrative Report and Tracking System (HEART). Answers the toll free intake line for interest list calls; handles interest list inquiries, routes calls to the appropriate area, and takes messages as necessary. (35%) 2. Performs interest list releases, tracks release responses and follows-up with released individuals to ensure appropriate and timely responses. (30%) 3. Coordinates sharing forms and documents for the interest list individuals between organizational units and with the appropriate regional and state office staff. (10%) 4. Composes and types correspondence, form letters and memorandums pertaining to the interest list. (10%) 5. Performs interest list contacts, sends interest list letters to correct addresses and researches mail returned undeliverable using the Service Authorization System (SAS) and Texas Integrated Eligibility Redesign System (TIERS). (5%) 6. Tests the CSIL system for appropriate outcomes. (5%) 7. Completes additional tasks, projects or other assignments upon request of management staff. (5%) Registrations, Licensure Requirements or Certificationsn/aKnowledge Skills AbilitiesKnowledge of community resources available to persons who are elderly or have disabilities. Ability to explain complex or difficult information in a pleasant and understandable manner. The ability to read and interpret information. The ability to write instructions and develop chronologies in an understandable manner. The ability to create and update Excel spreadsheets. The ability to enter information in an automated system while talking on the phone. The ability to perform research and create a detailed report of findings. Initial Screening CriteriaHigh School Diploma or GED required. Experience of Health and Human Services waiver services; or experience with children who have disabilities, or adults who have disabilities. Preferred experience handling a high volume of assignments in a short period of time. Experience operating a personal computer and Microsoft software. Additional InformationSALARY NOTE: The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and requirements of HHSC. This position has the ability to telework upon approval based on business needs. Selected candidates must have the ability to provide personal home internet service and must also have a home office location free from distractions that wi https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=600985 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.