Job Information
State of Maine, Bureau of Human Resources Information Systems Business Manager (Public Service Manager II) Anticipated Vacancy in Augusta, United States
Information Systems Business Manager (Public Service Manager II) Anticipated Vacancy
Augusta, Maine 04330 | Management/Supervisory | Full-time
Apply by: Sept. 23, 2024
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Opening Date: September 9, 2024
Closing Date: September 23, 2024
Job Class Code: MA29
Grade: 29
Salary: $68,993.60 – $97,635.20/Annually
Position Number: 004250714
Who We Are:The General Government Service Center (GGSC) is one of five financial service centers within the Department of Administrative and Financial Services established to provide centralized accounting and budgeting services to agencies across state government. GGSC customers include the Department of Administrative and Financial Services (including Information Technology, Real Estate, Purchases, Lottery, Alcohol and Cannabis), the Governor’s Office, the Department of Economic and Community Development, the Department of Education, various Boards and Commissions as well as the Cultural Agencies—a mix of government entities that adds variety to standard accounting practices.
About The Position:
This position oversees the MaineIT billing team, which includes four staff members responsible for the accuracy and timeliness of monthly bills to customer agencies. The primary focus of the Information Systems Business Manager is to direct and oversee the analysis, design, programming, review, input and output of the MaineIT billing system (Nicus). This includes identifying, analyzing and interpreting the effectiveness of data feeds to ensure accurate billing for each of more than sixty OIT service rates in effect for application services, infrastructure, network services, client technology services, radio services and telecommunication services. This position serves as a member of the Deputy Director’s Senior Team and advises the Deputy Director on all issues relating to MaineIT billing. This position acts as the liaison between MaineIT service managers, the development team responsible for Nicus’s maintenance and enhancements, and Nicus users.
Representative Tasks:
Collaborate with Program Service Managers and billing team to compile, enter and distribute monthly MaineIT bills to customer agencies
Supervise, and provide direction to, the billing team to ensure work is accomplished in a timely and effective manner.
Oversee the ticket and billing dispute processes to ensure customer concerns are addressed timely and accurately
Manage accounts payable processes to ensure vendor invoices are paid timely.
Review and administer user permissions to the various systems used by the billing team and customer agencies.
Review processes and workloads to identify and implement efficiencies.
Provide support for the Deputy Director regarding customer billing questions and concerns.
Assist the Deputy Director and MaineIT Finance Manager with special projects to leverage billing data in order to increase transparency for costs and improve customer service.
Knowledge, Skills, and Abilities Required:
Knowledge of business and public administration principles, practices, and techniques.
Knowledge of financial management principles, practices, and techniques.
Knowledge of accounting and auditing principles, practices, and procedures; preferably governmental
Knowledge of managerial and cost accounting theory, principles, and practices.
Knowledge of AICPA/GAAP/GASB standards for governmental organizations.
Knowledge of internal service fund operations.
Knowledge of cost allocation principles and rate setting
Knowledge of applicable laws, rules, regulations, policies and procedures
Knowledge of management information systems
Excellent communication skills, orally and in writing
Ability to establish and maintain effective working relationships and a team environment
Ability to use applicable computer programs
Ability to conduct complex data analysis to perform research and prepare reports
Ability to plan, organize, direct, and coordinate fiscal and administrative services.
Ability to interpret and apply policies and regulations and systematize procedures.
Ability to advise management on matters impacting the program.
Minimum Qualifications:
A Bachelor’s degree with at least two (2) years of relevant experience. Preferred degree concentrations are public or business administration, information technology, accounting, finance, or related field. Directly related experience may be substituted for education on a year-for-year basis.
Preferences:
Preference will be given for experience working with relevant information systems.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan – The State contributes the equivalent of 18.09% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.