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AMS (APPLICATION MANAGEMENT SYSTEM) SUPPORT ANALYST – Automotive Industry

Location: US-MI-Auburn Hills – 3 days a week onsite

ALTA IT Services has a 6-month contract to hire opening for an AMS (Application Management System) Support Analyst to join one of our leading integrator customers. The role will collaborate with a major automotive client in Detroit, and you'll be right at the heart of the action. This role requires working onsite three days a week in northern Detroit. Seeking experience in the automotive domain, preferably in the area of connected vehicle.

DUTIES AND RESPONSIBILITIES:

• Strong analytical ability to quickly understand the issues, debug and arrive at solutions.

• Excellent communication skills (verbal and written both)

• Hands on, Self-driven, Solution oriented and Customer focused.

• AMS (Application Management System) support experience

• Ability to query the system logs and debug issues.

• Understand System integration concepts and especially API specifications.

• Ability to create flow diagrams to create an operational view of the functionality.

• Good exposure to automotive domain, preferably in the area of connected vehicle

• Strong technical background demonstrating solid understanding of IT systems and ability to support them.

• Develop and maintain accurate technical and user documentation.

• Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues

• Communications for any outages/incidents which affect the user community.

• Coordination with internal and external stakeholders for driving the issues towards the closure.

• Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow.

• Perform system administration tasks e.g. certificate management, product version tracking and upgrade support, etc.

• Any programming background is a plus.

  QUALIFICATIONS:

• Education and Years of Experience:

• 5+ years of experience

• Experience working in agile/scrum methodology.

• Collaborated with cross-functional teams to define, design and ship new features.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Location: Onsite Auburn Hills, MI

  HOURLY RATE : $55/HR range. W2, Benefits available.

  For consideration, please contact Melissa McNally via mmcnally@altaits.com

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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.