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Overview

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals. You probably know us by our flagship products, QuickBooks, Credit Karma, TurboTax, and Mailchimp, but that's just the start. We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their entrepreneurial and financial lives.

Come join Mailchimp in the Ecosystems team as a Staff Program Manager, Non-Tech, supporting our global service partner program. Service partners include digital marketing agencies, systems integrators, advisory firms, resellers, and more. This role is responsible for accelerating delivery of complex programs across the service partner ecosystem.

We are looking for a strategic, creative problem solver who can influence stakeholders across the organization, lead high visibility, high-impact programs end-to-end to deliver business results.

Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta, New York, or Mountain View office two or more days per week.

What you'll bring

• 10+ years of Program Management experience, including 8+ years leading multiple complex programs.

• Self-starter able to track complex and/or large volumes of program-related details, managing and coordinating with cross-functional teams across multiple sites.

• Excellent leadership and interpersonal skills. Demonstrated ability to work in a matrix environment and ability to influence at all levels.

• Outstanding communication skills appropriate for executive-level audiences. Ability to communicate goals of programs, relationship to business goals, and provide summarized exec views, while also being able to get into the details. Self-awareness of what to share with each audience.

• Experience leading teams, but comfortable operating within a lean environment where cross-team collaboration is essential to success.

• Exceptional ability to build strong relationships and leverage those relationships to influence across organizational boundaries for delivery of best outcomes.

• Strong analytical skills, with an ability to translate market trends into actionable strategies.

• Bachelor’s degree required; MBA preferred.

• Depending on location, may require occasional travel (10%) for in-person meetings.

How you will lead

• Partner with business leaders to execute the strategy for one or more key programs across the service partner ecosystem.

• Develop program charters ensuring the scope aligns with business priorities.

• Develop and deliver program plans that encompass all phases of planning, implementation, production readiness and support defining a cross-functional program structure.

• Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.

• Establish program operating rhythms leading cross-functional meetings and fostering teamwork. Quickly and effectively identify and clarify the critical few issues and drive appropriate decisions and actions. Communicate results clearly and in actionable form.

• Communicate progress and report status, providing relevant insights across organizational boundaries and levels from individual contributors to senior executives.

• Manage and track program execution to ensure successful, high-quality, on-time delivery by working through risks and interdependencies.

• Promote collaboration and coordination across broad categories of stakeholders.

• Partner with Business Unit, Marketing, Product, Engineering, Analytics, and other teams to identify benefits, short- and long-term trade-offs and balance the needs of all stakeholders.

• Anticipate, recognize, and work through resistance or setbacks independently, working well with others when conflicts arise. See opportunities, ensure alignment with objectives, find common ground and promote understanding of alternative viewpoints before driving for closure and cooperation.

• Partner with other Program Managers to define, socialize and implement organization-wide processes.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.