CASY-MSCCN Jobs

Position Purpose:

The Senior Technical Writer will communicate with various business units within The Home Depot including all Supply Chain platforms in the planning, development, and writing of the standard operating procedures (SOPs) for The Company. The Senior Technical Writer must be able to manage multiple projects and gain internal cooperation across functional groups to achieve completion of SOP projects against aggressive schedules. This role will act as a strategic thought partner including the development and maintenance of SOPs. Operates with minimal supervision and once given general assignments, prioritizes and executes tasks. Must be a self-starter, detail oriented, able to support and lead multiple projects, possess excellent communication skills, work well with a team, interact with multiple levels and functions within the Supply Chain organization, and able to manage business relationships. This person must continually seek out opportunities to learn new and hone existing technical skills.

Key Responsibilities:

• 50% Supervise, edit, and manage the technical writing of business partners in the production of new and revised SOPs: Subject matter expert in the process of creating format, layout, and number system for SOPs. SOP writing management including meeting timelines, acquiring proper approvals and adjusting content.

• 25% Review of SOPs: Responsible for proactive reviews of SOP material to ensure current processes for all operational areas of the company are reflected, and to partner to make any/all necessary changes.

• 10% Manage translation process for SOPs: Research archives to assist in legal discovery, use documentation content management system to design, create and maintain the SOP site and links on the Company intranet to the standards and for maximum effect.

• 10% Understand the working operations of all platforms types in the Supply Chain system: Continuously update knowledge of these areas by participating in all available training, visiting sites, and working with Manager.

• 5% Reporting: Compile weekly reporting presentations for business partners.

Direct Manager/Direct Reports:

• This position reports to the Sr. Manager.

• This position has will oversee other contract or THD technical writers.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• BA/BS Degree preferred

• Supply Chain / Distribution experience preferred

• Working knowledge of Microsoft Office Suite

• Working knowledge of presentation software (e.g., Microsoft PowerPoint)

• Demonstrated ability to collaborate and work effectively with cross-functional teams

• Demonstrated project management skills

• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

• Excellent written and verbal communication skills

• Proficient in Adobe FrameMaker & Acrobat

• Proficient in MS SharePoint

• Excellent written, verbal, listening and presentation skills

• Process Improvement Experience

• Detail oriented, excellent proofing skills

• Positive attitude, motivated and high energy

• Proven track record of taking ownership and driving results

• Ability to work independently with little supervision

• Ability to solve problems and provide actionable solutions

• Ability to manage multiple projects and/or priorities on time

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• BA / BS Degree Preferred

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• Some experience managing other technical writers

Certifications:

• None

Competencies:

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders

• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

• Business Insights: Applying knowledge of business and the marketplace to advance the organization's goals

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Courage: Stepping up to address difficult issues, saying what needs to be said

• Decision Quality: Making good and timely decisions that keep the organization moving forward

• Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives

• Drives Results: Consistently achieving results, even under tough circumstances

• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to actions

• Ensures Accountability: Holding self and others accountable to meet commitments

• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Interpersonal Savvy: Relating openly and comfortable with diverse groups of people

• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Manages Conflict: Handling conflict situations effectively with minimal noise

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done with a focus on continuous improvement

• Organizational Savvy: Maneuvering comfortably though complex policy, process, and people-related organizational dynamics

• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.