CASY-MSCCN Jobs

Position Purpose:

The Senior Analyst, Loyalty Strategy - Benefit and Engagement Management will be responsible for helping drive innovative and elevated member experiences for The Home Depot's Loyalty programs. The role will be responsible for tracking and analyzing customer feedback and engagement trends to inform the optimization of our loyalty program benefits and member experience. This role requires a data-driven analyst with a keen eye for detail and a passion for delivering exceptional customer experiences.

Key focus areas include:

− Track and analyze customer feedback, trends and program performance to identify opportunities for experience and benefit optimization

− Monitor industry trends and best practices to inform benefit strategy

− Serve as strategic thought partner and will operate as a customer advocate by providing a voice for the customer

− Develop and maintain comprehensive reporting to track key engagement metrics and provide actionable insights to stakeholders

− Collaborate with cross-functional teams to define and track progress against OKRs

− Deliver effective data storytelling to drive action

An ideal candidate will have a proven track record analyzing customer data, tracking behavior patterns and quantifying subjective data to make recommendations that improve performance and customer satisfaction.

Key Responsibilities:

• 50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project

• 25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business

• 25% Establish and report on metrics of assigned projects or categories to gauge business value

Direct Manager/Direct Reports:

• Reports to Sr. Manager

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Prior experience in the application of research findings to the retail environment, brand management or category management essential

• Extensive knowledge of statistical methods and modeling

• Prior experience in a consulting and/or project management role within a corporate environment preferred.

• Certified Project Management Professional (PMP)

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.

• Analytical; Extensive knowledge of statistical methods and modeling

• Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables

• Strong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuade

• Proven success in increasing management roles handling multiple projects with competing deadlines.

• Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.