CASY-MSCCN Jobs

Position Purpose:

The Manager, Returns Fraud & Abuse Strategy will (i) engage in analysis to identify emerging patterns and take action on insights learned, (ii) assist with setting abuse policy/strategy by designing new returns fraud and abuse prevention processes and improving existing processes, (iii) manage end-to-end implementation of new technology solutions, from business case development to final execution, (iv) manage cross-functional returns fraud & abuse projects as well as vendor partner relationships and (v) other ad hoc projects/analyses as requested by management. This position will report to the Senior Manager of Credit Services (Payments Fraud).

Key Responsibilities:

• Identifies new returns fraud and abuse patterns / exposures and drives necessary changes to policy and procedure to prevent or minimize financial losses.

• Provides strategic guidance for and manages the relationship with third party solutions providers regarding all matters pertaining to the detection, prevention and investigation of fraudulent or abusive activity.

• Leads short- and long-term cross-functional projects to drive returns fraud and abuse mitigation through systemic and procedural measures.

• Liaisons with field Loss Prevention, Loss Prevention Central Investigations Team, Corporate Security and HDCS's fraud department on investigation of known or suspected fraudulent and abusive acts.

• Drives returns fraud and abuse awareness and process knowledge throughout The Home Depot through education, training, and executive updates.

• Networks with outside loss prevention professionals to enhance THD returns fraud and abuse programs and identify industry trends.

Direct Manager/Direct Reports:

• Typically reports to Senior Manager Credit Services

• Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Bachelor's degree required

• MBA preferred

• Experience with big data analytics preferred

• Fraud investigation experience preferred

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 6

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Ability to work directly with business leaders to identify issues, make recommendations, drive solutions, and implement controls to mitigate fraud exposures

• Effective verbal and written communication skills

• Demonstrates initiative and personal drive in identifying and resolving issues related to the prevention, detection, investigation and awareness of fraud related matters

• Execution of day to day assignments and commitments

• Highly developed interpersonal/communication skills to build partnerships

• Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes.

• Has the ability to operate and drive improvements in ambiguous situations.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00