CASY-MSCCN Jobs

Job Title: HR Service Center Representative II Duration: 12 months (Possible Extension) Location: Atlanta, GA 30354-1347 Pay Rate: $18.76/hr Monday-Friday 8:00am-5:00pm

Responsibilities: Responsible for the accurate and timely retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors. Provides customer service in a call center environment by retrieving information from online resources and interpreting the information and providing the appropriate response to the customer. Performs non-revenue travel updates and case notes in appropriate systems. Communicates effectively and efficiently with all levels of personnel.

Examples of, but not limited to, functions performed:

• Manages information with high level of confidentiality.
• Communicates with all levels of employees, retirees, survivors, and vested employees.
• Completes cases within timeframes listed in service level agreements.
• Provide customer service via phone to active, inactive, retired, survivors involving non-revenue travel related issues.
• Respond to non-revenue pass travel emails from active, inactive, retired, and survivors.
• Utilize online chat functionality to provide non-revenue customer service.
• Other duties as assigned.

Qualifications:

• Previous travel experience required. College degree preferred or equivalent customer service experience.
• Should be highly proficient in verbal and written communication.
• Should be proficient in math and English grammar and be able to communicate intelligently over the telephone and through written correspondence.
• Must be able to type 35 WPM.
• Should exhibit good judgement and decision-making abilities, and the ability of work with minimal supervision.
• Should be well organized and must be a team player.

Must be performing satisfactorily in present position.

• Effective oral and written communication skills necessary to interact with all levels of internal and external audiences.
• Ability to identify and evaluate customer inquiries and problems.
• Strong customer service focus.
• Ability to operate a PC in a Windows environment. Typing 35 WPM.
• Must be able to work in a confined office environment.
• Must be mentally/physically capable of handling stress and diffusing difficult call situations.
• Extended periods of sitting and talking on the telephone (70-85% of work time spent on telephone) and using computer.
• Wearing phone headset is required.

Spotlight NotesThis role takes place in a travel call center that responds to inquiries for anyone with Client travel privileges. Employees call in with questions regarding their buddy passes, updating travel routes, adding family members to travel benefits, etc. The contingent workers will be responding to calls, chats, and emails so typing is an important skill.

Skills needed for this role: 1. Multi-tasking 2. Customer Service

Experience Needed for this role: 1. Prior travel experience, working in an airport setting (does not need to be recent) 2. Customer Service experience (does not have to be from a call center) 3. 1+ years of experience

Job Requirements: 1. Monday - Friday, 8AM-5PM 2. 1 hour lunch each day 3. Onsite at Client' corporate office, parking provided

Interviews:- Onsite in the office where the job will take place, potentially 1 round Education: 1. H.S. Diploma required, additional education is not needed

Additional Notes: No Travel Benefits are included with this role This is a 12 month assignment with strong potential to extend

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• IN 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Why work with us- At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.