CASY-MSCCN Jobs

Description

e are seeking a Level 2 Help Desk Technician to join our growing team in Alpharetta, GA. In this role, you will provide exceptional technical support to our clients in the food service industry. You will troubleshoot a wide range of technical issues related to POS systems, hardware, software, and integrations. This is a fast-paced environment where you will collaborate with internal teams and external vendors to ensure smooth operation for our clients.

Requirements

Responsibilities:

• Troubleshoot and resolve Level 2 technical support tickets related to POS systems, hardware, software, and integrations used in the food service industry.

• Diagnose and resolve complex technical problems independently, escalating issues to Level 3 technicians when necessary.

• Provide clear and concise technical guidance and solutions to clients over the phone and remotely.

• Document technical issues, resolutions, and knowledge base articles for future reference.

• Stay up-to-date on the latest technologies and trends in the food service IT industry.

• Collaborate effectively with internal teams (sales, engineering, account management) and external vendors to resolve client issues.

• Maintain a positive and professional demeanor while providing excellent customer service.

Qualifications:

• Minimum 2 years of experience in a Level 1 or Level 2 Help Desk role, preferably within the food service industry.

• Strong understanding of POS systems, hardware, software, and networking concepts.

• Excellent troubleshooting and problem-solving skills.

• Effective communication and interpersonal skills, both written and verbal.

• The ability to work independently and as part of a team.

• A positive and professional attitude.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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