Job Information
Home Depot Fraud Manager in Atlanta, Georgia
POSITION PURPOSE -
The Manager, Payments Fraud will (i) engage in analysis to identify emerging patterns and take action on insights learned, (ii) assist with setting fraud policy/strategy by designing new fraud prevention processes and improving existing processes, (iii) manage end-to-end implementation of new technology solutions, from business case development to final execution, (iv) directly manage a team of Home Depot fraud analysts as well as fraud partner relationships and (v) other ad hoc projects/analyses as requested by management. This position will report to the Senior Manager of Credit Services (Payments Fraud).
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Identifies new fraud patterns / exposures and drives necessary changes to fraud policy and procedure to prevent or minimize financial losses.
Provide strategic guidance for and manages the relationship with credit provider partners regarding all matters pertaining to the detection, prevention and investigation of fraudulent activity. Partners with Loss Prevention and Operations to ensure mitigation of risk due to fraudulent acts involving credit transactions through systemic and procedural measures.
Liaisons with field Loss Prevention, Loss Prevention Central Investigations Team, Corporate Security and HDCS's fraud department on investigation of known or suspected fraudulent acts.
Networks with outside loss prevention and financial institution professionals to enhance THD fraud programs and identify industry trends.
NATURE AND SCOPE -
Typically reports to the Senior Manager of Credit Services (Payments Fraud). This role has multiple direct and indirect reports: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.
ENVIRONMENTAL JOB REQUIREMENTS -
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Typically requires overnight travel 5% to 20% of the time.
ESSENTIAL SKILLS:
EDUCATION REQUIRED - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
YEARS OF RELEVANT WORK EXPERIENCE - 6
CERTIFICATES/LICENSES - PHYSICAL JOB REQUIREMENTS
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS -
Bachelor's degree required
MBA preferred
Experience with big data analytics preferred
Supervisory experience preferred
Fraud investigation experience preferred
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Ability to work directly with business leaders to identify issues, make recommendations, drive solutions, and implement controls to mitigate fraud exposures
Effective verbal and written communication skills
Demonstrates initiative and personal drive in identifying and resolving issues related to the prevention, detection, investigation and awareness of fraud related matters
Execution of day to day assignments and commitments
Highly developed interpersonal/communication skills to build partnerships
Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes.
Has the ability to operate and drive improvements in ambiguous situations.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
Home Depot
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