CASY-MSCCN Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Responsible for being the primary internal support contact and point person for sales personnel and strategic partners. This individual will deliver superior service and support to all internal/external sales staff, as well as sales partner relationships (Strategic Partners, Independent Sales Organizations and Independent Contractors).

The Onboarding Support Administrator will be responsible for performing a wide range of duties, among these are:

• To prepare and deliver new applications generated from Elavon Nordic Sales Team

• Coordinator and support for applications on a daily basis, including, but may not be limited to reviewing problems reported, prioritizing and researching these problems, determining the solutions, and resolving them.

• Review merchant’s applications for accuracy.

• Key responsible for answering boarding team on open issues, pending’s in the application process.

• Key responsible and implementer of approved MIDs and inform partners, merchants and sales of implementation.

• Maintain and update database of existing merchants and partners.

• Acting as primary support contact for internally and for our partners.

• To be a trusted source and backup to our sales persons and assist with common questions and administrative issues.

• Support sales by participating on important customer meetings.

• Responsible for various marketing issues, such as producing monthly newsletters to Partners, coordinating events with partners, campaigns etc.

• Main responsible for all translations from HQ in UK.

• Participate as a team member in special projects, usually involving implementation of new routines internally or large projects.

• Develop positive relationship and daily communication internally, with partners and merchants regarding various administrative supporting issues.

• Internal escalation to management of major client problems, as brought to our attention by sales or partners.

Requirements:

• Fluent in both spoken and written English and Swedish

• Education or training from outgoing sales, preferably Partner sales.

Hybrid/flexible schedule:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.