Job Information
Dunkin' General Manager in Arlington Heights, Illinois
Job Description
Description
Position Title: Restaurant General Manager
Generally Reports To: District Manager
A Restaurant Manager ensures excellent restaurant operations, helps the crew to maximize sales and profits of the restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.
Responsibilities Include:
Able to perform all duties of restaurant team members
Ensure the restaurants is meeting Brand operational standards and food safety standards
Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
Establish sales and service goals with team members
Provides great guest service and resolves issues
Lead team meetings
Deliver training to team members on a variety of topics including marketing windows and LTOs and Brand initiatives
Ensure that restaurants correctly execute new products and processes in a marketing window
Develop business plans for their portfolio and develop action plans with franchise owners.
Drive a clear vision and clearly communicates to the team
Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include:
Recruit, hire, onboard and develop team members
Plan, monitor, appraise and review restaurant employee performance
Manage and coordinate the team to support their restaurant performance & execution
Education/Experience:
Basic computer skills
Fluent in spoken and written English
Basic math and financial management
3 years previous general manager or similar experience in retail, restaurant or hospitality
College degree preferred
Key Competencies
Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and embrace change
Guest focused
Ability to train and develop a team
Time management
Problem solving
Motivating others
Physical Demands/Working Conditions:
Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting packages
Wearing a headset
Working in a small space
Job Type: Full-time
Salary: from $60,000.00 per year
Benefits:
Health insurance
Paid time off
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Arlington Heights, IL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Quick Service Restaurant: 2 years (Required)
License/Certification:
Driver's License (Required)
Eligibility to work in the US
Work Location: In person
Requirements
About
In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.