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JOB REQUIREMENTS: Description \"A Great Place to Work\" At Werner Electric Supply, you\'ll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, we\'re committed to you and improving our workplace. You\'ll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package. Summary The Support Services Coordinator is responsible for coordinating activities associated with Werner\'s lifecycle services program, focusing on customer\'s needs for services and repairs. Minimum Requirements 1-3 years of customer service experience Demonstrated experience with various business software and applications Associate degree in the related field (business, automation, or sales) preferred Experience coordinating support services preferred Duties & Responsibilities Provide consultative services to customers including: coordinating repairs with partnering vendors, coordinating field service support for customer with partnering vendors, management of parts agreements, management of support agreements. Manage the entire lifecycle of order from quotation of services, purchase order acceptance, delivery, and invoicing. Process purchase orders for new and renewal customer support contracts. Manage milestone invoicing for projects Act as a liaison between customer and partnering vendors to provide best resolutions for customer. Prepare services proposals for customers based on customer requests. Collaborate with Account Managers, Product Managers, Technical Support and Customer Service Representatives to respond to customers\' service-related needs. Monitor core returns and communicate necessary information to customer to ensure customers are meeting appropriate return timelines. Review invoice reconciliation queue weekly for discrepancies and coordinate resolutions. Company Overview Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who... For full info follow application link. Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/ABBEE8DA438C40BF