Job Information
University of Michigan Patient Services Associate in Ann Arbor, Michigan
Patient Services Associate
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Summary
Provide clinic operational support to a complex multiple physicians' practice in an adult ambulatory care setting to the Surgery 2nd floor TC Clinics. Participate in a rotation of all jobs including check-in, check-out for Surgery and Urology, cash collection, and cash reconciliation. In addition to Surgery and Urology, the employee will be cross trained in the clerical duties of the Orthopedic Surgery. Jobs include direct public contact, detailed complex patient scheduling via the Cadence scheduling system, coordination and scheduling of outside referrals and diagnostic testing, cash collection via Cadence/EPIC. The position includes the responsibility of verifying accurate insurance, guarantor, primary care and referring physician information. Individual is responsible for verification and updating accurate patient demographic information. All verification and updating duties must be performed real time, during the patient visit either directly by the Patient Services Associate or via assistance from the Registration Department. Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
Company Culture:
Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. With an abiding commitment to respecting the dignity of every individual, we foster an inclusive workforce in our values and actions. Working here means you're a valued member of the Michigan family where tolerance and acceptance of people of all backgrounds is our highest goal.
Check out this video on what's great about working at Michigan Medicine: https://youtu.be/vsFohjOhVsw
Perks and Benefits:
Excellent medical, dental and vision coverage
2:1 Match on retirement savings
Tuition Reimbursement
Growth opportunities to higher seniority positions
Management that provides quality training and direction
Responsibilities*
Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
Collect cash and credit card payments from patients using established guidelines and provide receipt of payment.
Determine the existence of previous registration and obtain, verify and update insurance, financial and demographic information with the patient.
Reconcile clinic cash collections daily according to specified clinic standards.
Perform telephone triage and distribute for action; document according to specified clinic standards.
Confirm, notify and remind patients of appointment and/or changes.
Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
Complete in basket messages for specific departments according to the rules and regulations put in place for that department.
Scanning of important medical documents into patient's chart.
Sending necessary paperwork to HIM when needed.
Scanning of discs mailed or hand delivered to clinic into Lifeimage.
Preparing clinic for the following day by adding vital information into the appointment notes for all clinic staff.
Running recall reports, preparing and sending recall letters to patients who are due for clinic appointments.
Calling and rescheduling patients due to provider clinic closures.
Assigning and giving out tablets to patients in order to complete their questionnaires prior to clinic appointment.
Required Qualifications*
High school diploma and or equivalent combination of education and experience is necessary.
0-2 years of experience.
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Knowledge of PC's and desktop software with accurate typing speed of 40 wpm.
Basic medical terminology competency is preferred.
Demonstrates friendly, warm, articulate telephone manner with a clear, well-modulated speaking voice.
Demonstrates excellence in customer service delivery.
Demonstrates record of excellent attendance.
Demonstrates active listening, written, verbal and information technology skills.
Ability to manage stress effectively.
Able to handle multiple responsibilities in a very busy setting.
Ability to exhibit professional and positive image when interacting with patients, faculty, and staff.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
248628
Working Title
Patient Services Associate
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Urology Clinic - Tech
Posting Begin/End Date
5/06/2024 - 5/20/2024
Career Interest
Healthcare Admin & Support
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