Job Information
St. Luke's University Health Network IT Instructional Designer in Allentown, Pennsylvania
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Instructional Designer is responsible for building and maintaining all training material for IT and Epic applications including training environment(s). He/she provides expertise in areas of application responsibility and works closely with subject matter experts on designing training requirements that are built into the IT and/or Epic system(s) and building training plans that match end user workflows. He/she is also responsible for assessing the success of certified trainers and end users during the transition process. He/she trains on application changes, enhancements and procedures to all necessary department teams.
JOB SUMMARY
The Instructional Designer is responsible for building and maintaining all training material for IT and Epic applications including training environment(s). He/she provides expertise in areas of application responsibility and works closely with subject matter experts on designing training requirements that are built into the IT and/or Epic system(s) and building training plans that match end user workflows. He/she is also responsible for assessing the success of certified trainers and end users during the transition process. He/she trains on application changes, enhancements and procedures to all necessary department teams.
The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
WORK PERFORMED
JOB DUTIES AND RESPONSIBILITIES:
Supports all elements of training strategy, planning, design, development and delivery/ implementation for designated IT and Epic application(s). Responsible for development of detailed, workflow-based curriculum and for building, testing and maintaining the training environment for designated application(s). Attends change control meetings and other meetings as required, including status meetings. Ensures deliverables are approved by the appropriate members of the project team and are completed in accordance with the training strategy. Develops appropriate assessment and evaluation tools for training. Determines the appropriate training modality (time, delivery method) for each user in designated IT and/or Epic application(s). Trains and supports a team of credentialed trainers in IT and Epic application(s). Responsible for the creation, maintenance, and delivery for super user and end user audiences. Maintains training curriculum, training environment, and delivers ongoing education post go-live.
Develops, supports and maintains documentation and procedures as needed. Provides training to other IT staff and end user clients as appropriate. Participates in Hospital/Network Committees as assigned. Level 2 support for Application related issues. On-Call Support may be required. Maintain current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Performs additional duties as required.
SUPERVISION (RECEIVED BY AND/OR GIVEN TO):
Reports directly to IT Training Manager &/or Lead
ADDITIONAL REQUIREMENTS/COMPETENCIES:
None Identified
MINIMUM QUALIFICATIONS
EDUCATION:
Bachelor’s degree in education, instructional design, clinical field or equivalent combination of education and experience is required.
CERTIFICATIONS:
Epic experience and certification is required or must become certified in Epic applications.
TRAINING & EXPERIENCE : General:
5 years general computer experience, plus a combination of the following:
2 plus years of General Computer experience is required.
2 plus years of healthcare experience is preferred.
PC and Printer knowledge and experience is preferred.
Application Experience:
Call Management System, MS Visio, MS Project experience is preferred.
Demonstrated competence in Microsoft Office suite of applications.
Demonstrated experience in one or more core Epic applications.
Experience in applications for training documentation authoring and creation is highly preferred.
Hospital/ Office Operations Knowledge / Experience:
Applicable hospital and or office operations knowledge and experience.
GENERAL WORK SCHEDULE
Full-time and may require additional hours with some nights and weekends required during heavy project load.
Travel may be required.
On Call may be Required
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)
Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.
SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.
SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.
Learn More Here. (http://www.slhn.org/About)