Job Information
MATTRESS FIRM INC Sleep Expert--Sales in Abilene, Texas
[The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Sleep Experts will execute the Mattress Firm selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center. [Job Responsibilities: ]{arial",sans-serif"=""}]{arial",sans-serif"=""}
Create an environment where the customer is always at the center by cultivating strong relationships
Provide technical and product knowledge information to customers, serve as subject matter expert
Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
Execute current visual merchandising and POP standards
Adhere to company merchandising and marketing programs to standard
Follow company policy and execute company standards on appearance and functionality
Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)
Seek and accept constructive feedback for continuous personal, professional and performance development
Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities
Maintain awareness of competition, advertisements and services offered, develop strategies to counter Leverage social media to positively impact brand awareness and increase sales
Ensure timely open and closing procedures
Follow all Company procedures on cash handling including acceptance of payment and deposit processes
Ability to push and pull and lift up to 50 pounds to assist customers with load outs and in store purchases
Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
Professional communication and representation of company brand in all internal and external interactions
Complete all required training modules and certifications prior to the due date